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I wouldn't recommend this hotel to anyone because of their service and manipulations.
We booked Elegant Superior double room for four nights (744 $), but when we check-in they told us that they UPGRADE our room. The room we got is standard double room, smaller room, without wardrobe and cheaper room!!! Their explanation was "that room has a bath", which we didn't wanted. They didn't refund us price different from room.
The swimming pool is warking from 6 PM until 12 PM !?!?!?!?!?! It's not written on the booking site. We booked and paid in advance this room because of location and swimming pool. First they, after 17 hours of travelling from another part of world, we didn't used a pool because it was closed in the morning. Second night we were treated like a criminals!!! They organised PRIVATE PARTY at pool and guests of the hotel couldn't use the pool or other amenities. They even didn't allow us to use deckchairs and relax. We came wearing swimming suites and hotel's BATHROBE and they asked us are we guests?!?!? Like we are walking around Beijing wearing swimming suites and bathrobes while visiting swimming pools in random hotels. We contacted the reception staff, but they didn't solved the problem. 3rd night the weather was rainy. Last night we packed. So, we didn't used pool at all.
Hotel is located on pedestrian road and they provided wrong address at booking site, so taxi driver picked us at airport and dropped us at the opposite side of the street and we have to drag our baggages for 10 minutes.So, if you want to be dropped at location nearby, use this one No. 49, Xianyu Kou Street, Qianmen Subdistrict - junction of Xianyu Kou street and Qianmen East Road. One minute from hotel.
WiFi in hotel is quite bad. Most of time not working.
Breakfast is various and those who like Chinese flavours can choose from lot of different meals. Really good and tasty fresh fruit every morning, really good. They have quite good coffee and tasty pastries.
Rooms are clean, with good amenities. Beds are comfortable. Modern, stylish. Entire hotel is very clean. Location is perfect, especially if you want to be in the very centre of old town.
The staff is polite, willing to help, but half-professional. They are capable of cheating and manipulating guests. They don't speak English, but they use AI translator, so it is easy to communicate with them.
Besides the good location, modern and clean rooms, good breakfast, I wouldn't recommend this hotel to anyone because of their attitude regarding foreign visitors.
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北京天安门花间堂·御道
