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This hotel is an absolute hidden gem. From the moment we arrived, we felt so well taken care of. It feels like a Ritz-Carlton but with even warmer, more personal service. The corridors are lined with plush carpets, the materials and finishes are all rich and top-notch, and my child immediately described it as “posh” — I’d add that it’s also very zen, peaceful and quiet.
The room is generously sized, quiet and very zen. The hotel is new, modern and “smart”: when you get out of bed in the morning, a soft foot light comes on automatically so you don’t have to scramble for switches. The kids loved pressing buttons to close the curtains, and I liked being able to choose between work lighting and cosy ambience at a single touch.
Service here is outstanding. Everyone is fully dedicated, responsible, warm and kind — and very prompt. Nothing is ever too much trouble; everything is handled politely, respectfully and thoughtfully, so you really feel safe and well looked after. The team also has a lovely sense of humour, which adds to the comfort and makes the stay feel relaxed and friendly rather than stiff. On top of that, they even helped me plan safe and cost-effective travel options — such amazing, value-added service.
Special thanks to Xiaoyu and Xiaoliu, who were excellent throughout. Xiaoyu especially made the extra effort to be promptly on hand via WeChat, helping with any queries even after hours — it honestly felt like having a friend there with us. The rest of the team were equally attentive and caring, and I noticed everyone would greet the guests, including the cleaners. It is a very well-run hotel: not just following instructions but offering real service from the heart. When we checked out, they even surprised us with bags of lovely snacks, which was such a sweet and thoughtful gesture.
Breakfast was wonderful. The spread has everything one could ever need: noodles and omelettes cooked on the spot with a rich meat stew, a choice of porridges (I especially liked the millet), plus Western and kid-friendly options, and many different drinks to choose from. Insider tip: don’t miss the croissant — it has egg custard inside as a filling! The toiletries, like the shampoo and soap, are specially made and feel high quality — another small touch that shows how much care has gone into the details.
The location is incredibly convenient. Huge malls and a hypermart are literally at the doorstep, and the MRT/subway is linked directly to the hotel. The nearby malls and eateries are massive and have everything you could possibly want. There’s an outlet mall about 15 minutes away, so shopping is definitely covered.
Practical bonuses: major banks are right downstairs, and if you need to change RMB, the exchange rate is very good and the fees are reasonable. There’s even a salon if you feel like getting a new haircut during your stay. Through the connected mall, you can find food of every kind, including Michelin-starred options — including a restaurant that serves crab cooked in liquor and delicious braised radish.
Although the hotel is luxurious, modern and packed with smart features, what I treasure most is the dedication, warmth and sincerity of the staff. I’ve stayed at many other hotel chains, but this experience is way beyond anything I’ve had before. This stay has now set a very high bar for other hotels to match.
Highly, highly recommended.
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