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点评会员：美程网住客 （Business traveler）
发表时间：2026-06-01 00:00
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The location is fantastic! Rooms ok but it's totally worth, close to the main street Wangfujing
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点评会员：美程网住客 （Family）
发表时间：2026-06-01 00:00
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服务很贴心，环境也不错，地理位置非常方便，对面就是地铁，可以选择
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点评会员：美程网住客 （家庭旅游）
发表时间：2026-06-01 00:00
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这次来北京游玩，果断选了天安门王府井这家桔子水晶，体验直接超出预期！前台工作人员态度特别好，办理入住速度很快，待人热情又细心，有问题谘询都耐心解答，特别暖心。
房间收拾得乾乾净净，角角落落都很整洁，屋里空气清爽，一点异味都没有，住着特别踏实舒服。
早餐种类特别丰富，中式西式全都有，热菜、麪点、粥品、水果饮品样样齐全，口味也不错，每天吃得饱饱的。
地理位置更是没话説，离天安门、王府井都很近，出门逛街游玩特别方便。整体入住感受特别棒，性价比很高，下次来北京还会选择这里！
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点评会员：美程网住客 （家庭旅游）
发表时间：2026-06-01 00:00
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酒店位于王府井核心商圈，对面就是地铁口（8号线金鱼衚衕站），出门即达，1号线直达环球影城、西单，去南锣鼓巷、天坛地铁两站就到，全城畅达无阻。紧邻王府井步行街，APM、银泰商场、小吃街抬脚就到，逛街吃超方便。步行10-15分钟直达天安门广场、故宫午门，早起赶升旗不用打车赶路，省去堵车烦恼。周边后海、南锣鼓巷、北海公园等老城地标也轻松可达，核心景点全覆盖，每天多睡半小时，游玩节奏超舒服。
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点评会员：美程网住客 （Family）
发表时间：2026-05-01 00:00
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I was extremely disappointed in this hotel due to my room smelling like smoke / cigarettes, poor sound proofing, and the front desk staff soliciting good reviews and asking me not to leave a negative review during checkout. I picked this hotel based on the good reviews and the fact that they are trying to stifle bad reviews makes one completely lose faith in the review system. Details below:
I booked the jiangnan room (room 8531) and when I first got into the room it smelled like smoke and cigarettes. I requested for them to clean it and was surprised when they were done cleaning an hour later… which tells me that they most likely don’t have a proper procedure to clean after smoke (they just sprayed perfume it seems). I requested they do a more thorough clean of my room and they sent me to a new room, which also smelled like cigarettes and smoke. This was troubling because the second room was the themed room and was supposed to be for little kids. After one night, I returned back to my original room.. and unfortunately it still smelled like cigarettes and did so for the 5 nights that I stayed there.
I realized that ventilation is most likely shared across rooms because every day, my room smelled like cigarettes. So if someone smokes in their room, it affects the rooms around them.
Another thing was that sound proofing is not good as you can hear if someone else is showering or flushing their toilet. The second night there, I heard the water run for hours and I finally went to the lobby to get earplugs because I could not sleep.
Lastly, during checkout, I was highly discouraged from leaving a negative review. They asked several times to rate them highly and if I could not do so, to not leave a review. They asked to see my order from trip.com and when I asked why, they said they were going to take the survey… it seemed like they were going to give themselves a good review on my behalf. They then offered a small discount so that I would not leave a negative review, which I didn’t consent to. They told me that bad reviews would cause trouble for the front desk…. Shame on the owners because these issues are not going to be solved without major renovations and are not due to the staff.
The front desk staff and cleaning staff for the most part, were lovely and doing their jobs. But they cannot do anything if the structure of the hotel itself is fundamentally flawed.
I would absolutely not stay in this hotel again.
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桔子水晶上海公平路北外滩酒店
