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Excellent customer service. We had issues with being unable to connect to the internet. 隆碎霞 helped us diligently to get the issue resolved. She provided different options to resolve the issue and was constantly in contact with us back and forth during the ordeal. She is truly an asset to the company. I also ran into her in the laundry area and she patiently explained things to me using the translator.
The hotel has amazing views high above all the other buildings.
The breakfast buffet has a large selection. Had pretty much everything except English tea bags. Which was actually available in the room, but not in the buffet. I was too lazy to go to the room to get it. Other than that, it has a superb variety, including Chinese and Western options.
Afternoon tea had very sparse options. Some sweets, and fruit. Nothing to rave about, but appreciative to have.
Room interior are spacious and well equipped. Personally I find it lacking quality finishes worthy of a 5 star hotel, but that is my personal preference. Especially having stayed at the JW next door the previous night. Beds are comfortable. There was a cute little tea pot set. Washroom can be an issue depending on the room type. First room, the washroom was enclosed with a shower, toilet and sink in the same room, separated by a dark frosted glass door. Second room, toilet and shower are in separate stalls with the sink on the outside. But, the glass partitions are opaque with no additional door separating the washroom area. This can be an issue sharing a room with friends and family. Also can be quite noisy if your partner is trying to sleep in while you're using the bathroom area.
There are many spaces on the 57th floor for lounging and meeting up with friends. The design is modern, big and spacious.
Signage to the hotel in the lobby is non existent. You have to take an elevator to the 44th floor. Then round the corner where you will see the signage for Pagoda. Staff will then ready a lift for you to the 57th floor for check in. This is my first time in a hotel with this kind of elevator set up. It is a bit troublesome to transfer elevators. But then it feels very private and exclusive when the elevator is dedicated only to us. Plus I feel it's actually faster without having to stop on the different floors to pick up other guests.
Location is very ideal. Walkable to Hongya caves. Many shops and eateries near by.
Pagoda is an excellent choice when visiting Chongqing.
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