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点评会员：Guest user （与好友旅游）
发表时间：2024-10-01 00:00
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酒店的服务是灾难式的，尤其是那个态度嚣张恶劣的黄经理和只存在于传说中的店长，抹黑敦煌的旅游形象。本是为了品质选择了这家酒店，定了两间房，入住的时候明确向前台提出希望住在同一楼层，结果前台告知同楼层没有房间，安排了3楼和7楼同一房号的房间，上楼后发现均为正对着电梯口的畸形房型特价尾房，房型明显与平台展示图不符，连电梯开关门声都异常清晰，此时立马联系前台想要换房居然奇迹般的同楼层隔壁有房了？那一开始入住时要求同楼层为何撒谎说没有，就觉得好欺负给了两间没人要的房间？此时下楼问前台为何欺骗，黄经理给出的回应是，那你想怎样呢？在我问其工号姓名时，说这就没必要吧告诉你了吧，俨然一幅***的态度，全程没有一丝歉意，合着我成找茬的了？已向敦煌文旅和12306投诉，通过携程和公司发声，在没有收到道歉之前，我将继续向贵司投诉，也建议各位尽量避免选择这家酒店，旅游的好心情不该被这家酒店破坏
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点评会员：Guest user （帮他人预订）
发表时间：2024-10-01 00:00
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设施：还可以
卫生：房务整理的干净，
环境：很方便，有公交车
服务：有免费机场接送，
只是中间接到携程网电话说有代理要收费用感到奇怪，说是第三方代订，不过网站上并没有标明清楚，后来已透过携程客服解决了。
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点评会员：Guest user （与好友旅游）
发表时间：2024-10-01 00:00
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酒店位置方便，步行到夜巿或博物馆只需12分钟，早餐不错，房间设备齐全，灯光很足够，住了三晚，每天也有来清洁！打扫很干净！
前台工作人员照顾很周到，入往前已来电说会提供接送机，知道我们住三晚，升级了房间，最喜欢的是干湿分离，大家不用争厕所！退房也安排了免费送机服务，酒店价钱来说，性价比高！很满意，下次来敦煌也会再订艾菲。
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点评会员：Guest user （与好友旅游）
发表时间：2024-10-01 00:00
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淡季升级了亲子房，比原来订的稍大。
前台和歺厅的服务都很有礼。要赞房务，我住了3个晚上，每天整理房闲都很仔细，干净整齐。
早歺算丰富。
位置近沙洲夜市和博物馆，可以步行过去。我没驾车，打车很方便。好像没堤供免费泊位，自驾的要注意。
有免费的接/送机场，非常贴心。
整体非常满意。
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点评会员：Guest user （Family）
发表时间：2024-09-01 00:00
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Suited our needs. Looks like they are accustomed to having large groups. The double queen room was great for us.
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点评会员：Guest user （Travel with friends）
发表时间：2024-07-01 00:00
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Strategic location! All staff are attentive to our question and request. They even provide free transport service pick up and drop off from train station and airport. Will definitely come back in future if visit this historical place!
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点评会员：Guest user （Solo travelers）
发表时间：2024-06-01 00:00
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Staff is very friendly, the room is very clean and very well equipped. The location is very convenient within walking distance of downtown and the night market. Definitely recommended
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点评会员：Guest user （Solo travelers）
发表时间：2024-05-01 00:00
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The hotel location is good, right in the city center. The exterior may look like an ordinary modern Chinese hotel but the guest room interior is quite nice. Modern with lots of electrical outlets.
The breakfast is simple but tastes really good. The best for this China trip for me.
The hotel also has a free pickup and dropoff service from/to Dunhuang Airport and Dunhuang Railway Station.
One of a few drawbacks for me is the shower room design. I mean construction wise, not decoration wise. Even though there is a circumference groove on the shower room floor to drain water, the swinging glass shower door leaves space at the bottom, causing water to spill outside and pool on the floor. The floor is marbled so it could be slippery.
Another is that even though I had the hotel's WeChat account and had tried to contact them, as I thought I would be able to use the translation function on the app, I was not able to reach anyone or get any response.
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点评会员：Guest user （Travel with friends）
发表时间：2024-05-01 00:00
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We have pleasant stay at the hotel. The facilities are superb, with free self- service laundry room. Location wise, the hotel is close to many attraction places ie. the museum, Mingshashan and crescent moon, the food and convenient shops and the night market. The hotel staffs are helpful and friendly.
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点评会员：Guest user （Travel with friends）
发表时间：2024-04-01 00:00
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The hotel is very nice. It's a new hotel with AI feeling of Xiaodu helper in the room to speak order to switch on air conditions or close/open the light/curtain. But it's sad that we can scent the smoke of the next room. That's feel so bad for sleepy and I feel a pity with the the hotel that has customers like that. how can they smoke in the room or is it natural of chinese habit?
The hotel is 10 mins walk to Shazhou Night Market. Surrounded by restaurant and the bus No. 3 is in front the hotel that can go to Mingshashan so easily.
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