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点评会员：Guest （情侣）
发表时间：2025-07-01 00:00
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我们在这家酒店大概午夜12点多抵达，已经很晚了，但柜枱的两位姐姐都很热情的帮忙办理入住。
我们住了两天，打扫房间的阿姨 也帮忙打扫得很乾净，让我们入住很舒服。整个酒店就是很大，很霸气。我们也很喜欢他们的早餐，非常值得早起 吃个营养满满的早餐。酒店有提供很多娱乐设施，停车位也很多。这里的员工们都保持这家酒店整洁，看不出已经快经营9年+了。这家酒店很棒???
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点评会员：Guest （Family）
发表时间：2025-06-01 00:00
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This is definitely a five star hotel by international standard. The location is convenient and the reception was friendly and efficient. The amenities in the room is complete and the size of the room is extremely suitable for a family of three.
The breakfast is surprising international and the selections are of a full varieties of both local and international cuisine.
A place to be at whenever you're within the vicinity.
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点评会员：Guest （Business traveler）
发表时间：2025-01-01 00:00
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房间装修陈旧，主要是前台****，跟**一样，据説是格尔木最好的酒店，很好，以后不住了！
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点评会员：Guest （Family）
发表时间：2024-08-01 00:00
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目前住过的五星级酒店中最差，最小气的酒店，欺骗顾客。订的房型不展示衞浴图片，以为五星酒店，结果进房间后大跌眼镜，乾湿不分离，墙壁走管简直了，可以看图片1，就算便宜的宾馆也不会这样吧。想和前台打电话，发现房间都没电话。只能下去和前台沟通换房间，前台説她和经理沟通，之后反馈经理不同意升级换房间，我説那就不住了。这时携程客服打电话説房间降价的事情，把情况説明后，客服説她和酒店沟通，最后酒店同意升级换房间。入住后发现地板都是脏东西，想想算了，第二天要去可可西里不折腾了，又续订一晚。刚好自驾电车可以方便充电。结果到晚上逛回来，洗澡时发现热水无法调凉，调凉就变冰水，打电话师傅过来调节水温半天还是不行，反馈前台，前台説换个房间或者明天修，最后想着明天行程回来肯定要洗澡，又换房间。房间确实更大了，但搞笑的是家里人去洗澡，洗澡水情况一样，热水调凉不了，调节就是冷水，至此已经很无语，想取消续订了。更无语的是第二天携程给我电话説我昨天下午续订了房间，续订的房间要搬回图一那个房间住，彻底被酒店行为恶心??到了。立马要求取消续订，真的后悔在这里住了一晚。没见过这样的五星酒店，真的林子大了啥鸟都有。建议走环线的人，尽量还是订连锁酒店更靠谱
在此表扬下携程处理事情的客服，真的高效
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点评会员：Guest （Couple）
发表时间：2024-08-01 00:00
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Great breakfast buffet.
Huge room, but weird shower setting.
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点评会员：Guest （Couple）
发表时间：2024-08-01 00:00
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When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now.
But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle!
The best breakfast in all our Qinghai journey, and that in such an out of the way town.
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点评会员：Guest （Family）
发表时间：2024-06-01 00:00
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Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.
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点评会员：Guest （Couple）
发表时间：2023-09-01 00:00
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This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.
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点评会员：Guest （Solo traveler）
发表时间：2023-08-01 00:00
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- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee...
There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function.
At least 2 of the machines are leaking so the laundry room is extremely slippery.
- Hot shower in the room is not stable and turn suddenly cold to burning hot.
- Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm.
- Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour.
I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out.
+ The room are big though.
Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.
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