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点评会员：Guest （Business traveler）
发表时间：2026-01-01 00:00
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I’m here to pick up the plane.
The hotel has a free bus to the airport.
But it‘s noisy if a plane flies by at night.
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点评会员：Guest （Solo traveler）
发表时间：2026-01-01 00:00
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机场旁边，房间宽敞，整体的居住质量不错，早上去机场有免费送行班车很方便
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点评会员：Guest （Solo traveler）
发表时间：2026-01-01 00:00
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My stay at this new Grand Mercure was mostly excellent, with a few significant service missteps that need addressing.
The Positives (and they are strong):
· Location & Facilities: The hotel's location is perfect, and the facilities are top-notch, modern, and well-maintained and free scheduled shuttle from and to the airport.
· The Room: I stayed in a villa that was spacious, impeccably clean, and very comfortable. The amenities provided were of good quality and met all our needs.
· The Breakfast: The breakfast was a highlight. The food selection was more than enough, the taste was excellent, and the restaurant staff were consistently polite and friendly.
The Negatives (which impacted the experience):
Unfortunately, two incidents marred the otherwise great impression.
1. Check-in Debacle at 3 AM: After a long flight, I arrived at my room around 3 AM to find no electricity. I’ve tried to contact reception via WeChat but were denied three times. Forced to walk back to the lobby, i informed two receptionists. One just looked surprised and walked away to the back office without a word. The other did help to move to a new room, but there was no apology whatsoever from either staff member for the inconvenience in the middle of the night. This was deeply frustrating and a poor start.
2. Unprofessional Behavior at Breakfast: One morning, two staff members in hotel office uniforms (not restaurant staff) entered the breakfast buffet area. They proceeded to pick up fruits, yogurts, and other foods, wrap them in paper napkins, and leave while laughing. This felt unprofessional and somewhat disrespectful to paying guests.
This is a beautiful hotel with fantastic facilities, a great location, and comfortable rooms. However, the service inconsistencies—from the unapologetic reception team to the unprofessional staff behavior in common areas—do not currently match the Grand Mercure standard. With proper staff training focused on guest empathy and professionalism, this hotel could easily be a 5-star experience. Until then, it’s a lovely place to stay, but manage your expectations regarding service.
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点评会员：Guest （Solo traveler）
发表时间：2025-12-01 00:00
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在广州转机，住这个酒店 然后联系酒店有专门的大巴接送挺好的，晚上宵夜也很好吃 活珠子是我自己买的
点外卖也挺方便的
酒店设施也挺好
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点评会员：Guest （Couple）
发表时间：2025-12-01 00:00
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房间很不错，这个价格能在机场附近住这个价位酒店物超所值，距离机场也很近，适合坐早班机。
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点评会员：Guest （Other）
发表时间：2025-12-01 00:00
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服务满意，早餐很丰富有特色，酒店乾净整洁
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点评会员：Guest （Business traveler）
发表时间：2025-12-01 00:00
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各方面都挺不错的，早餐也好吃，酒店也有24小时接送机，挺满意一次入住
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点评会员：Guest （Business traveler）
发表时间：2025-12-01 00:00
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酒店位于广州白云国际机场旁，交通便利，环境优美，服务人员微笑服务，有求必应，非常热情，特别是接送机很专业，值得推荐。
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点评会员：Guest （Traveling with friends）
发表时间：2025-12-01 00:00
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新开的酒店，前台小姐姐接待很周到，主动问询接送机预约，房间安排的也很及时，正好是520，12.31+520，完美！酒店环境也挺好滴！
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点评会员：Guest （商务旅客）
发表时间：2025-12-01 00:00
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酒店新开业的、设施齐全，乾净整洁。服务周到热情。阳台上铺的软垫坐着很舒服。晚上还提供宵夜，早餐也很丰富。离机场很近，接机送机都很准时，下次去广州还选美爵。
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