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We struck gold when we found Hefu Hotel in Hangzhou. It is a beautiful inn with a traditional exterior and modern interiors. The surroundings are so peaceful, yet West Lake is just 15 minutes away on foot.
We picked the Family Courtyard View Room with 2 bedrooms. Perfect size for our family of four. Spacious unit with a dining room. L'Occitane toiletries are provided, and the twirling shower massage is a great feature!
The dining area crosses a living room and library, so much so it feels like home.
Breakfast is made to order and a different main course is featured every day.
Dinner is by reservations. We didn't know, but the staff accommodated us when I said the kids were too tired to go out again for dinner. We could even place our order, returned to our room to shower and rest, and then the kitchen called us over when our dishes were ready!
For our second dinner, we were invited to ask for anything we wished to eat, even if the dishes were not on the menu. So, we order 3 from the menu and requested a light fishball soup and steamed egg custard. What a wonderful, heartwarming meal of homemade simplicity!
Service is attentive, and I dare say will rival that of international 5-star hotels in big cities. When my boys couldn't wake for breakfast, staff prepared takeaways for them. When my 10yo said he preferred western breakfasts, staff prepared wagyu sausages and bacon for him the next 2 mornings!
I asked about laundry service, and staff said they would take care of it for free!
The night before departure, I told them about my difficulty understanding directions to my next hotel in a restricted heritage area. While I had dinner, the staff made calls to help me plan my way over and booked us a large vehicle for us and our suitcases. Hefu staff even managed to get my butler from the next hotel to connect with me on WeChat!
We were so well taken care of!
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