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Upon checking into my room, I discovered that the TV was broken and cracked. When I inquired about changing the TV or the room, I felt that the reception staff was not very helpful in accommodating my requests. They provided various excuses, but it took some time for them to finally change the room.
The breakfast was not particularly enjoyable. The bread was thick and stale, and they didn’t have any butter. The food was also not warm, and most of the dishes consisted of vegetables and pork.
The free bathhouse and steam ticket were okay, though. I had a foot massage, but the masseuse seemed quite lazy. He only rubbed my foot for about 10 minutes and kept dropping a cup. He also seemed more interested in picking up things that guests had left behind, including a cigarette pack. Even the other masseuse who was massaging my wife’s foot told him several times not to do that, but he kept doing it.
Overall, this Holiday Inn Express looks clean and comfortable, but the service could be improved. It’s an express, so I can’t expect too much, but it would be nice if they could be more attentive to their guests.
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