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点评会员：Guest （Family）
发表时间：2025-12-01 00:00
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Excellent stay and Lucy did a great job in taking care of our stay.
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点评会员：Guest （Other）
发表时间：2025-12-01 00:00
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这次行程虽然赶上阴天很冷，但是因为有酒店的小黄管家而倍感温暖，服务特别走心周到贴心，事事有回应，件件有着落，作为老客户很欣慰，总体虽然不是旺季，但包场感觉挺好，可以温泉酒店桌球乒乓玩起来！
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点评会员：Guest （Family）
发表时间：2025-12-01 00:00
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A Delightful Experience!!!
From the moment we arrived, the warm welcome from your staff made us feel right at home. Everyone, from the front desk team to the housekeeping staff, was incredibly friendly and attentive, always willing to assist with a smile. Their genuine hospitality truly set the tone for our stay.
One of the highlights of our visit was the array of activities offered at the resort. We thoroughly enjoyed [animals petting, kids zone, swimming pool, waterpark, travel photography, hot sea springs, new year celebrations, etc.]. Each activity was well-organized and provided a fantastic opportunity to explore the beautiful surroundings and engage with other guests. It's impressive how your team orchestrates such a diverse range of experiences that cater to all interests and ages.
The facilities at the resort are top-notch which enhanced our overall experience. Your staff Felix, Tracy, Zaky, Mina, Angelica, Xiao Feng (cleaning lady) & her son, deserves a special mention for their exceptional service with GM Mr. Rajan leading this fantastic team & Property.
Overall, our stay at exceeded our expectations, and we left with wonderful memories and a desire to return. I would like to extend my gratitude to your entire team for making our visit so memorable. We highly recommend your resort to friends and family!
Thank you once again for an unforgettable experience. We look forward to the opportunity to return in the future.
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点评会员：Guest （Family）
发表时间：2025-10-01 00:00
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An incredible experience at this hotel. Its beachfront location is perfect, the rooms are comfortable, and the water park is ideal for family fun. The food is excellent and there are many activities to enjoy without leaving the hotel. We want to highlight the kind help from Joyce at the reception. We would undoubtedly return!
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点评会员：Guest （Family）
发表时间：2025-10-01 00:00
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Recommend for families as there’s lots to do for children. Water pools with slides, infinity pool, baby friendly pools.
A variety of restaurants for all meals, we had vegetarian Chinese meals.
Rooms are very outdated, and too much smelly, felt really terrible.
Rooms are spacious and with great balconies.
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点评会员：Guest （Family）
发表时间：2025-09-01 00:00
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订了大床房，一家四口入住，房间宽敞明亮，通风，看日出的房间，房间里面设施齐全，就是小朋友需要用的东西没有，有待完善。
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点评会员：Guest （Family）
发表时间：2025-09-01 00:00
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We loved the place! Got upgraded for free, staff was incredibly friendly and had the place mostly to ourselves. Typical buffet breakfast, and we had dinner at their Chinese food restaurant. Service at the Chinese restaurant was slow but the food was excellent.
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点评会员：Guest （Family）
发表时间：2025-09-01 00:00
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The traveling from airport took around 2 hours to arrive by taxi/didi (therefor score for location). The view over pools and ocean very beautiful (see pictures). Joyce (the receptionist who checked us in) added us on WeChat and every day kindly checked in and see if we are satisfied and need anything else (first time experiencing this wonderful kindness). The different swimming pools cater for adults and kids and bonus to have the ocean to utilize too. The buffet breakfast and dinner was utilized everyday of our stay and diverse western and Chinese styles on offer! The kids play room very big and many varieties to enjoy! Animal farm section very nice to feed and interact with deer and bunnies. Very satisfied and hope to return soon!
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点评会员：Guest （Family）
发表时间：2025-09-01 00:00
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It's always lovely to be at the hotel. Recommended for families as there's lots to do for children. Water pools with slides, infinity pool, baby friendly pools.
A variety of restaurants for all meals, we had Thai and Chinese meals.
The rooms are spacious, with great balconies. First night the bedding felt really terrible, kind of wet, maybe humidity ??
Service is great, special mention to Angelina.
Will visit again
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点评会员：Guest （Family）
发表时间：2025-08-01 00:00
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缺点：
下午四点半未能收拾好衞生，电话联系三次，要求找值班经理解决，对方未联系；最后进行了房间更换才最终解决。
周末人流量大，客房服务跟不上，客服处理异常问题缺乏专业度。
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