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点评会员：SHgirl （其他）
发表时间：2011-09-04 20:47
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The general manager of the Yambu Hotel may be a fine man or so we've been told but he's a poor people manager.
On our first night there we had no hot water for a shower and no internet connection. The hot water was fixed by noon the next day when we were moved to another room anyway to find an internet connection. We had to move three more times and then the staff gave up. So we took our laptop to John's Information Cafe two streets away where we enjoyed a perfect wifi connection some drinks and their excellent information on trips around Kashgar.
For our trip to Hotan though we chose the travel services of Abdul Wahab whose brother Abdullah runs an office in the lobby of the Yambu Hotel (we were well pleased with this tour).
When we checked out after three nights at the Yambu Hotel a very unfriendly receptionist claimed we had never complained about anything even though one of her colleagues had spent hours with us looking for an internet connection and several housekeeping staff had worked on the hot water issue. We had also complained about the room key not working several times and we had complained via Elong.net (who had called the hotel manager) about the internet connection. When we pointed this out the receptionist changed tactics and decided to ignore the hot water and room key issues while stating the internet problem was caused by our laptop. She did not take up our offer to go to John's to prove the laptop was fine and shouted down her manager on the phone who was trying to soothe things. When we gave up trying to get a discount for our trouble we were stopped from leaving by another staff member who thought we had taken a picture of the receptionist. He only let us go after 20 minutes when we signalled a police officer.
All in all a nasty experience at a pretty crappy hotel.
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点评会员：会员0326 （其他）
发表时间：2011-05-12 12:23
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房间挺大干净整洁，价格也适合，个人感觉不错，推荐
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点评会员：会员1695 （其他）
发表时间：2011-05-06 15:28
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还行吧，没到宾馆前还挺担心，因为看到别人的评价不是很好，但去到后打消了疑虑，服务人员很热情
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点评会员：会员0348 （其他）
发表时间：2011-05-04 16:32
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很气派，奢华高贵， 还比较优雅时尚，环境卫生还行
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点评会员：jojo （其他）
发表时间：2011-01-30 03:00
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服务态度很好 房间比较大 但不隔音 装修比较陈旧 有木质浴桶
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点评会员：会员7360 （其他）
发表时间：2010-10-08 23:50
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非常不错的房间，空间大，比较干净，唯一不足的是卫生间略小
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点评会员：新闻 （其他）
发表时间：2010-09-20 14:50
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酒店位置还可以，但服务太差了，进去先告诉你没有房间，我说有预定，还说没有，拿出预定短信，服务员才找单子，早上结账，查房用了四十分钟，然后说丢了房间里的环保塑料牌，非要赔偿，岂有此理，简直是在讹诈，白给都不要的东西，非说你拿了，是当地人开的酒店，惹不起，赔钱结账走人。
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点评会员：会员9075 （其他）
发表时间：2010-09-06 08:48
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房间大但入住两天经几次催促上网线还是没有
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点评会员：会员1812 （其他）
发表时间：2010-09-06 00:00
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房间倒是挺大挺舒服，酒店算是市中心的位置了，服务态度价格还可以。
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点评会员：会员9075 （其他）
发表时间：2010-09-05 11:23
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还可以吧，服务有些生硬，门卡天天失灵。
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