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点评会员：Guest （商务旅客）
发表时间：2025-10-01 00:00
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附近就有商圈，吃喝玩都方便，刚好降霜时节超市开卖大闸蟹还有代煮服务，好好体验一下生活。酒店离地铁站也近，到处移动也方便。
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点评会员：Guest （商务旅客）
发表时间：2025-10-01 00:00
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设施：比较新，很舒适
衞生：蛮乾净的
环境：出门离公交地铁近，对面万象滙很方便。酒店大堂环境也不错。
服务：比较热情。
其他：桔子和橘子糖很nice，早餐丰富好吃??
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点评会员：Guest （Business traveler）
发表时间：2025-09-01 00:00
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Very good breakfast and big room. Rooms are clean and modern!
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点评会员：Guest （Business traveler）
发表时间：2025-02-01 00:00
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clean and quite
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点评会员：Guest （Business traveler）
发表时间：2024-08-01 00:00
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manyi
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点评会员：Guest （Business traveler）
发表时间：2024-03-01 00:00
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Disappointing Service at Orange Hotel After a Promising Start
My anticipation was high for my stay at Orange Hotel, following a delightful experience at their sister property, Citigo, in Xi'an. The hotel's design and aesthetic initially impressed me, promising a blend of comfort and style that seemed perfect for both leisure and business travel. However, the service failed to meet the expectations set by its sister hotel, leading to a series of disappointing encounters.
1. Sleep quality is important for travelers, and after a restless first night, I approached the front desk to request a room change. Despite my willingness to compromise on amenities or pay a difference, I was immediately met with a refusal, citing full occupancy. This was perplexing, especially since room availability was still shown online. The lack of effort to accommodate a simple request was disheartening.
2. The housekeeping service was below par. After requesting my room to be cleaned, I returned to find my used tea cup unwashed and the bed linens unchanged, a basic expectation of cleanliness and comfort not met.
3. The absence of air conditioning control during the night was particularly troubling. Despite expressing discomfort with the heat and inquiring for a solution, I was told the system was centrally controlled to emit warm air due to the cold weather outside. The lack of regard for individual guest preferences and the unwillingness to find a solution resulted in a sleepless and uncomfortable night.
4. Interactions with the front desk were marked by a mechanical and unfriendly demeanor, vastly different from the warm hospitality I anticipated. It seemed as if guests were more of a bother than valued patrons, with staff appearing disinterested in providing any assistance beyond basic check-in and check-out procedures.
In conclusion, while Orange Hotel excels in its aesthetic appeal, the service significantly tarnishes the overall experience. The lack of attention to guest comfort and the unwillingness to address concerns make it difficult to recommend this hotel. It's a reminder that good design cannot compensate for poor service, and hospitality should always be a priority.
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点评会员：Guest （Business traveler）
发表时间：2023-05-01 00:00
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Very new Hotel, location just opposite of shopping mall.
It easy to get Taxi to get around, also not too far away from Kunshan South.
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