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点评会员：美程网住客 （Business travelers）
发表时间：2024-11-01 00:00
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Long story. Overall is still pleasant. Some might say it’s a new hotel, cut some slack for them. Yes and no. If you are not ready, then don’t open. I would say either understaff or staffs are not experienced or well trained. To those that were working there now, I can see that they are doing their very best. Higher management might want to see how to improve further.
1: Reached hotel at 12pm. Put my luggage at reception and went out. They already have my booking and name verified. Came back at 4pm, waited for 30 minutes and gave me the wrong room type from my booking. When I went down to the counter, told me that my room is not ready yet. At 4pm and my room is not ready yet? The fact is that, there’s a group of walked in customers in front of me when I came back. They gave my room to them thinking that I am not back yet. And I have to wait for the other room, which was given a late checked out. And the guest had just left and room is not ready for me. So they put me up in another room to wait for my room.
2: Very generous with space. Room is spacious. Bright. Nice and clean. Which I think it has to be as it is a brand new hotel just opened in less than 2 weeks ago.
3: Stingy with water. Gave only 2 bottles of water. 250ml type. Asked for more and said at most can give 2 more only.
4: Water heater temperature not constant. One moment become very hot and one water becomes cold. And the hot that it suddenly became was very hot. Quite dangerous.
5: There is no robot to bring up your food deliveries and send anything that you request from hotel. You will have to go down to pick up your deliveries and wait for hotel staff to bring to you anything that you request for. I have to wait for 45 minutes for a pair of slippers.
6: The shower area had a design flaw that allows water to flow out when you shower and water ponded right in front the vanity counter. That was how I needed an extra pair of slippers.
7: The blinds of the windows are another wrong choice of blinds to install. You need to lower the entire day blind then you can bring up the black out blind. There are 7 panels of them in the room. My arms are sore after that. And you need to repeat the entire process to bring it up in the morning if you wish to see outside the window.
8: TV doesn’t have access to paid TV. Can only watch local channels.
9: Drop off point do not have a shelter like neighboring buildings. You get wet going in and out of the hotel entrance if it rains.
10: My room was on the top floor. Each time the lift moves, I can hear the braking lock engaging and disengaging. I can also feel the vibration from the gears that lowers and pulls the ropes. I am not a light sleeper and I can hear it.
11: Windows are double glazed. But still can hear the rain splattering while sleeping.
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点评会员：美程网住客 （与好友旅游）
发表时间：2024-11-01 00:00
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环境挺好的，新装修很漂亮，门口有公交车直达
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点评会员：美程网住客 （与好友旅游）
发表时间：2024-11-01 00:00
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综合评分
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特意来看刀郎演唱会订的酒店，环境不错[强][呲牙]以後携家人们来澳门旅游会再次入住[玫瑰]
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点评会员：美程网住客 （夫妻／情侣）
发表时间：2024-11-01 00:00
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酒店位置方便情度泥讲冇乜好挑剔，但酒店本身仲有需要改进，例如冲凉去水系统，第二日就塞左满泻，同埋叫汁房最後要叫3次先有人泥汁
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点评会员：美程网住客 （家庭旅游）
发表时间：2024-11-01 00:00
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酒店设施未完善 因为新开业所有嘢都未准备
浴室去水位堵塞 以致未能去水?满水到浴室外面
场面震撼 很多东西未能完善 体验感极差 员工处理任何事情反应迟钝 失败的酒店
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澳门艺居酒店
