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点评会员：Guest （Solo traveler）
发表时间：2026-02-01 00:00
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necessary information already included in the booking confirmation?
I patiently sent them my booking details again, but once more, I was ignored. They acted as if they had never received my cancellation request and continued sending me booking confirmation messages.
I was truly very angry and sent another request. They replied yet again asking me to provide the hotel branch name. I genuinely could not understand this behavior.
I even sent messages to the hotel’s WhatsApp number, but my messages were not read. It wasn’t until February 11th that they finally read my message and asked if I needed assistance.
Since I was unable to cancel the booking, I had to change my itinerary again and go to Makati first.
After checking in, I finally understood why they were so determined not to cancel and refund my booking — most likely because no one would want to return to this hotel a second time. So they try to “keep” their guests in a very foolish way.
The hotel is old and run-down. The room is very small with poor soundproofing. The hallway is narrow, the elevator is extremely slow, and the elevator waiting area has no air conditioning — it is stuffy and hot.
The room itself is outdated. The air conditioner blows directly toward the head of the bed, making it extremely uncomfortable to sleep. I simply could not tolerate it and had to book another hotel to stay in.
Furthermore, they claim they do not provide disposable slippers for environmental reasons, but they also do not provide any complimentary slippers at all — you have to pay extra if you want them.
There was hair left in the sink, grit on the floor, and dust in the corners of the table.
Overall, the quality is extremely poor.
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点评会员：Guest （Couple）
发表时间：2026-01-01 00:00
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The staff are accommodating and approachable.
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点评会员：Guest （Business traveler）
发表时间：2026-01-01 00:00
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So bad they charg me money because they
A torn towel, and I'm being accused because I'm the one
who tore it. Who believe
A human being cuts, but the room cleaning service is thieving and unprofessional.
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点评会员：Guest （Solo traveler）
发表时间：2026-01-01 00:00
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I loved this hotel. It’s lowkey, not exaggerated yet very clean and has the most comfy beds and pillows. Its location is 10/10 near to restobars, restaurants and 7/11. Very convenient, has the nicest staffs. I love the set up of the bed and the warm strays of sunlight through my window.
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点评会员：Guest （Solo traveler）
发表时间：2026-01-01 00:00
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The view from room it's so nice but very bad service air-conditioned leaking water, no response from them
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点评会员：Guest （Solo traveler）
发表时间：2025-12-01 00:00
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Not the best one but comparing to prices , it was pretty cheap
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点评会员：Guest （Couple）
发表时间：2025-12-01 00:00
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Yes we enjoyed our stay since it is very accessible to pobla . The food around the area is also good
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点评会员：Guest （Solo traveler）
发表时间：2025-11-01 00:00
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for one of the PH rooms, there was a problem with the door lock, you need to double check before leaving. good thing i was quick as i just needed to buy water from a nearby convenience store.
room is spacious and clean, but although they do provide shampoo, small soap, and dental kit, they do not provide slippers.
no table for study/work, the table on the side was used for mugs and kettle, and for mini refrigerator. i used the table under the tv instead.
on the PH floor, there's a dedicated outdoor smoking area.
Hotel has good location, close to many establishments around the poblacion area.
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点评会员：Guest （Family）
发表时间：2025-10-01 00:00
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I was surprise by the cleanliness, style, size, amenities of the room. Though lobby os really small but the room was surprisingly beautiful. I booked the De Luxe one during a sale. I do not have the photo of the room because I save it on video but is not giving me an option to upload here.
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点评会员：Guest （Solo traveler）
发表时间：2025-09-01 00:00
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accidentally booked & paid the wrong date. i booked it on sept. 10 aroudf noon time, and the booking is for sept. 25. immediately after na book ko, i realized my mistake and tried to cancel. i messaged trip and messaged the hotel, & even emailed them, assuring them i will book on a later date and longer stay (because lesser nights din na book ko) . by 2am the nxt day i was emailed that the booking will be kept. even as i pleaded na malayo pa ang booking, more than 2 weeks pa ang na book. i wanted this for nov. 28 pa.
i emailed Bm or Jo Lou(*********************************) and after replying to their question kung anong hotel and branch, di nagrereply for 5 days, til they said to email *********************************** instead for booking change requests. This time it wasnt signatured by Bm, instead Lee Hotels PH na.
So i emailed them, 3 times, no response.
pati sa trip app no response na din ang hotel. even trip confirmed that they tried their best to contact the hotel but hindi daw nag rerespond.
So i decided nga to go nalang and spend the night there, but then nung monday Sept. 22, there were typhoon warnings, so i tried my hand again at free cancellation & refund. if not, rebook to a different date nalang. I talked to Alaiza P. from the hotel, and sabi to send flight cancellation details pa. girl, kahit di sya via flight, ang hirap pa din dumaan ng baha.. I replied but wala nang response. (see photos).
Eventually, Dash P. from Trip chatted na they had multiple attempts to contact the hotel, but theyve been unable to reach them.
Heads up nalang sa mga may concerns with this hotel, they dont entertain you talaga. Even though you decide to reject it, the least you could do is reply to the email na declined ang request ng customer diba? Sila wala, pa seenzone2x lang sila.
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