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First impression, during checkin, the front desk informed us that the room we ordered was under construction. The employee wanted to offer us a different room. As the clerk was processing our registration, I checked on C-trip the new room that was being offered to us. I realized the room was a lower tiered room. I immediately informed the clerk that it is not ok that I paid for a 600rmb room but is now getting a 400rmb room. The clerk went to get the manager and the manager fixed the issue right way by giving us an upgrade. The house keeping service and customer service the rest of our stay was fantastic.
The decorations and structure of the entire hotel was absolutly stunning. Thoughtful touches and high quality materials can be seen in all the little details.
The hotel would've received a 5 star. However, the hotel restaurant experience was a complete nightmare. The boss at the restaurant was rude and had no customer service at all. The first morning, he said the only thing available for breakfast was noodle. I explained to him that I cannot have noodles because of my allergy. Could he please make a simple rice dish, he said no. I had to plead with him to make some food for us. He reluctantly went into the kitchen and what he made can only be described as slob for pigs. Post that incident, I refuse to visit the restaurant the rest of our stay there.
第一印象，在办理入住手续时，前台通知我们我们订购的房间空调正在修理。 员工想为我们提供不同的房间。 当店员正在处理我们的登记时，我在 C-trip 上检查了提供给我们的新房间。 我意识到这个房间是一个较低层的房间。 我立即告诉店员，我支付了 600 元的房间，但现在得到了 400 元的房间。 店员去找经理，经理马上确解决问题,给我们升级。 在我们剩下的住宿期间，客户服务非常棒。整个酒店的装饰和结构绝对令人惊叹。 在所有小细节中都可以看到贴心的触感和高品质的材料。可以说一切硬体跟软体都十全十美.
本来是可以收到一个 5 星。 可惜民宿的餐厅体验完全是一场噩梦。 餐厅的老板很粗鲁，根本没有客户服务。 第一天早上，他说早餐只有面条。 我向他解释说我因为过敏不能吃面条。 他能不能做一道简单的米饭，他说不行。 有点不想帮我们做任何早餐. 我不得不求他为我们做一些食物。 他恋恋不舍地进了厨房，做出来的东西只能用猪粪来形容。 在那次事件之后，我拒绝其余时间去餐厅。所以说基本上没有餐食，就算是说有提供早餐，这个早餐不是正确的.
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