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点评会员：Guest user （商务旅客）
发表时间：2025-08-01 00:00
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走进五洲宾馆大门的那一刻，整个人都被大堂的璀璨晃了眼——水晶灯折射出细碎的光，像把漫天星子都拢了进来，亮得人心里敞亮。正中央那幅巨大的油画尤其惹眼，画幅铺展得气派，听后来工作人员介绍才知道，这竟是扛着吉尼斯世界纪录的大家伙，笔触里藏着的恢弘感，让人忍不住驻足多看几眼。而大堂门外的喷泉更添了几分灵动，水珠跳着溅起又落下，在阳光下闪着光，刚到这儿就觉得，这趟住宿怕是要超出预期了。
往前台走的路上，行李的重量正让人有些吃力，一个身影就主动靠了过来：“我来帮您拎吧。”抬头一看，是位笑容格外真诚帅气的工作人员，胸牌上写着“刘润威Winston”。没等我客气两句，他已经利落地接过行李，指尖碰到箱子把手时还特意抬了抬，像是怕磕着碰着。还有前台“吴小兰”办入住时他动作麻利，眼神里带着笑意。
Winston的声音温和，介绍起宾馆来却如数家珍：说着还指了指走廊墙上的老照片，“咱们宾馆是1997年建的，当年就是为了迎接香港、澳门回归特意筹备的，这些年接待过不少政务官员呢，您住的这栋楼，之前还接待过好几国的代表团呢。”他说这些时眼里有光，像是在讲自家的荣耀往事，真诚得让人跟着心生敬意。
五洲宾馆的魅力从来不止于那幅吉尼斯纪录的油画，也不止于迎接回归的特殊身份，更多的是像Winston这样的人——他们把热情揉进举手投足里，把真诚藏在每一句介绍里，让这栋有故事的老宾馆，始终透着让人温暖的生命力。这趟住宿哪是超出预期，分明是成了此行最难忘的片段之一。
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点评会员：Guest user （商务旅客）
发表时间：2025-08-01 00:00
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第一次来到深圳，就选择入住五洲宾馆，很满意的入住体验，大厅很大，环境很好，前台服务好、房
间空间大，采光好，明亮，卫生干净,细节到位，
床很舒服,水温舒适。
另外感谢工作人员藤世杰小姐姐工作效率很高??，服务态度很好很贴心值得表扬一下??
也感谢房务阿姨的用心服务，谢谢，辛苦了??
楼下淮香阁的餐点和很美味，服务员也很用心和热情，期待下次的入住
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点评会员：Guest user （与好友旅游）
发表时间：2025-08-01 00:00
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这次入住五洲宾馆的体验非常棒！前台办理效率极高，前台weslsy非常的热情、专业和温柔，主动提醒早餐时间和泳池开放细节，3分钟完成入住全流程。礼宾服务更是惊喜——主动上前帮忙搬运行李的帅哥笑容温暖，详细介绍酒店各区域功能，还贴心告知近期天气情况。室内恒温泳池水质清澈见底，更衣室配备齐全，救生员全程值守专业尽责。傍晚人少时包场游泳，透过落地窗看城市华灯初上，堪称完美体验。从前台的高效到礼宾的温情，再到泳池的舒适度，每个环节都体现着星级酒店的专业素养，我强烈推荐！
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点评会员：Guest user （商务旅客）
发表时间：2025-08-01 00:00
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这次入住五洲宾馆的体验远超预期，而这一切的美好印象，很大程度上始于前台工作人员Zoe带来的卓越服务， 刚抵达酒店，Zoe就以其真诚温暖的微笑和亲切的问候迎接我，瞬间消除了旅途的疲惫。她办理入住手续的过程非常熟练、高效，同时还能清晰地介绍酒店的各项设施和服务，专业素养令人赞赏。当我谘询附近的美食和交通路线时，Zoe不仅提供了详细的建议，还主动拿为我标记，并耐心解答了我的所有问题。她甚至记得我之前电话中提到的一个小需求，并在办理入住时再次确认，这种细心和关注让人感到非常被重视。整个过程态度积极，结果令人满意，体现了她出色的问题解决能力和以客为先的服务精神。Zoe的服务完美诠释了五洲宾馆的高水准待客之道。她不仅是一名员工，更是酒店形象的优秀代表，让客人感受到家一般的温暖和体贴。这次入住因为她的服务而变得更加愉快和舒心。再次感谢Zoe和五洲宾馆团队！下次来深圳，一定会再次选择这里。
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点评会员：Guest user （商务旅客）
发表时间：2025-08-01 00:00
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此次入住五洲宾馆，切实感受到了“宾至如归”的优质服务，整体体验远超预期。
宾馆的环境堪称一绝，无论是公共区域的雅致陈设，还是客房内的温馨布置，都透着精心打磨的质感，采光充足、氛围静谧，让人卸下旅途疲惫，尽享舒适惬意；同时，其地理位置十分优越，无论是出行办事还是探索周边，都便捷高效，省去了不少路途奔波的麻烦。
尤其要感谢大堂前台的工作人员刘润威Winston从踏入宾馆的那一刻起，他便主动上前提供帮助，办理入住时耐心细致地讲解各项服务，还贴心地根据我的需求推荐了合适的出行路线，全程热情周到的态度，让整个入住的开端充满暖意，也让这次住宿体验更添了一份惊喜。
衷心感谢五洲宾馆带来的优质体验，也为拥有刘润威Winston这样专业且暖心的员工点赞，未来出行定会再次选择这里！
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点评会员：Guest user （Traveling with friends）
发表时间：2025-07-01 00:00
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I couldn’t sleep because of the light in my room which couldn’t light off. I had to call the concierge, who helped me. They help me changed my room, that’s great but the room had a strong smell of cigarettes.. so good service but need to pay attention of the non smoking rooms..
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点评会员：Guest user （Family）
发表时间：2025-07-01 00:00
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First and foremost, I would like to sincerely commend Liu Runwei from the front desk. His service was outstanding, warm, thoughtful, and highly attentive. From the moment we arrived, he took the initiative to guide us and patiently answered all our questions, making the entire stay feel seamless and welcoming.
I also want to express my appreciation for Li Runyue and Yang Lixuan, who contributed greatly to making our stay memorable. Their support and professionalism added to the overall sense of comfort and care we experienced throughout.
As for the hotel itself, the lobby and overall environment are clean, elegant, and well-maintained, which creates a relaxing atmosphere. The location is excellent, offering great convenience for both travel and business. The room was spacious, well-equipped, and incredibly comfortable, providing a true sense of ease and peace of mind.
In short, both the service and facilities exceeded expectations. I would absolutely choose Wuzhou Hotel again in the future. Many thanks once again to Liu Runwei, Li Runyue, and Yang Lixuan for their exceptional service and hospitality!
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点评会员：Guest user （Couple）
发表时间：2025-06-01 00:00
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The vibes of this place are… interesting… but we liked it and it has a very nice view from the room
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点评会员：Guest user （Solo traveler）
发表时间：2025-05-01 00:00
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good experience and will visit again
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点评会员：Guest user （Family）
发表时间：2025-04-01 00:00
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I and my family arrived the hotel at 5pm, yet the staff told us our reserved room was still not ready. This was already quite unpleasant, as the time was quite late. The staff then told us to wait for 30mins, so we went to the hotel cafe to have some drinks.
We tried to order the royal coffee, a non-alcohol cocktail and some juice. Yet they can only provide the juice. I then tried to order some alcohol, but the staff told me they couldn’t do any alcohol, as they ran out of raw materials to make any alcohol drinks coz the sales was not good…..
After 40mins I go back to the front counter… and what amazed me was they told me the room was still not ready, and kept telling some bull **** about the last visitor left late etc… but I mean does those are my problem? Those are your problems! Don’t throw your problem at me please!
So after wasting a whole hour waiting at their lobby and cafe, they finally able to give me the room.
And surprise surprise! The room was not clean at all!!!!!!!!!!!!!?
I found a sticker that looks like some kind of packagings used by last hand at the cupboard, a used cotton stick inside the washroom little drawer, hairs on the chair, water steins at the floor, loose bricks in the showering location, no lotions at the bathtub location, some packaging pieces at the floor, broken makeup mirror lights, old fashion (no smart function) TV…
And the story didn’t end like this yet, a “Room inspector” came, and told me they didn’t “check” the room before my check-in… and she began to check the room, and I told her all those problems, and she seems couldn’t feel like those are some serious problems…..
Seriously if it was not that late, I really prefer to get a refund and change my hotel asap.
Non of those staffs treat the issue seriously, kept blaming something, not proactively solve my problems, not to say no compensation of my time loss and bad experience!
This is not a so call a 5 stars hotel quality! Even worse than some 3 stars. Not recommend.
The only good thing I can say was the staff help me to call taxi… and that’s it, by the way the staff at the cafe don’t even know what flavor their cocktails is before she check whether or not they can make the drinks! Such professional … I mean 90% of your drink menu is not able to make, you don’t need to check!
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