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点评会员：Guest （Other）
发表时间：2025-10-01 00:00
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设施：good。
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点评会员：Guest （Traveling with friends）
发表时间：2025-09-01 00:00
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Hotel overbooked, didn't have our room type (Business-two bed room).
Was not accommodating for finding a solution.
Deceiving actions, first told us the "family room" was equivalent to booked room. When I insisted on the proper room, we were told they overbooked. Then they argued the family room was a free upgrade.
I don't think Cartoon Stickers & Bedlinen, play toys, as well as plastic baby pottery was an upgrade compared to a business room. Usually upgrades are more spacious, luxurious or have other advantages.
The breakfast had little options, most dishes already cold at opening at 7am. Chairs had stains & tables were greasy.
Bathroom has many signs of old age.
The carpet floor in the rooms had black stains & holes from cigarette butts.
Beds were ok, wifi worked but rather slowly.
Fitnessroom was not separate, but shared with the pool tables. Opening hours are wrong. Room opens at 3pm not at 12 noon.
Playing pool is free, however activating the light for the individual pool table is 40rmb/hour.
Due to issues with the room & deceiving actions by reception to cover up with no interest in finding compromise I can not recommend the hotel at all.
The dispute was resolved with Trip.com customer service for a partial refund, which took 5 hours of my time.
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点评会员：Guest （Business traveler）
发表时间：2025-07-01 00:00
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All good no complications
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点评会员：Guest （Family）
发表时间：2025-04-01 00:00
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这次入住五堰维也纳步行街店酒店体验超棒！位置超绝，就在步行街旁，出行觅食都很方便。房间乾净整洁，床品舒适，一夜好眠。前台服务热情周到，办理入住迅速，还贴心推荐周边好玩的地方，下次来这边还住这！
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点评会员：Guest （Couple）
发表时间：2025-04-01 00:00
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这次入住酒店设施非常完善，、商务中心一应俱全，房间内的智能设备也很好，入住体验超棒房间设计现代，床品和家俱质感很好，尤其是落地窗视野绝佳，晚上看夜景特别享受“带小孩入住，酒店有小童亲子房，孩子玩得开心，家长也能放松。网络都很给力，出差办公非常方便，下次还会选择这里。
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点评会员：Guest （Business traveler）
发表时间：2025-04-01 00:00
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这次来十堰在东岳路的维也纳酒店住了几天，体验超棒！酒店位置很好找，位于市中心，周边吃饭、购物都方便。走进大堂，装修风格典雅大气，瞬间给人一种温馨舒适的感觉。房间乾净整洁，布置得很温馨，床品柔软舒适，睡起来特别香。
酒店的工作人员服务态度特别好，从前台办理入住时的热情接待，到保洁阿姨见面时的微笑问候，都让人觉得很温暖。而且有什么需求，工作人员都能及时响应和解决。早餐的种类丰富，中西式都有，味道也不错，能满足不同的口味需求。总之，这次入住维也纳酒店体验满分，以后来十堰还会选择这里，强烈推荐给大家！
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点评会员：Guest （Other）
发表时间：2025-04-01 00:00
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住了维也纳国际酒店，非常推荐，位置超棒，位于市中心，出行方便；房间宽敞明亮，装修精致，细节满满；早餐丰富多样，工作人员热情周到，下次还来！
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点评会员：Guest （Other）
发表时间：2025-04-01 00:00
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这家酒店太棒了！房间乾净舒适，服务热情周到，地理位置也很便利。早餐丰富美味，设施齐全，性价比超高。下次旅行一定还选这里，强烈推荐给朋友们！
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点评会员：Guest （Solo traveler）
发表时间：2024-09-01 00:00
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"international hotel"
Would be great to have a basic English speaking receptionist to help clients.
Otherwise I was given a room at 28th floor.
They made building work at 29th floor, so I couldn't sleep in early morning.
I was happy to leave this place that has nothing to see with international standing.
However the room was clean and comfortable.
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点评会员：Guest （Business traveler）
发表时间：2023-11-01 00:00
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设施：OK
卫生：OK
环境：OK
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