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点评会员：Guest user （Business travelers）
发表时间：2024-08-01 00:00
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The overall service attitude is not so good. Especially during one time when one of my friend came for visit and had a carpark ticket, we went and ask whether there the hotel provide free parking for guest, the person who attended which looks like the manager , male with spectacles responded rudely asking whether we are members of the hotel, which after he check wasn't replied rudely like we shouldn't ask for such low discount from the hotel. At least give us the respect as guest staying at the hotel and answer nicely that carpark is not included. And he continued to communicate with his staffs and raising voice on other matters.
Stayed here more than one time, location and room are great. But service wise not so.
Also during breakfast at the outside open area, the birds will come eat your food on the plate if unattended. hotel provide a cover to protect the food. i wanted to get more food and cover one of my plate that i want to come back to continue while another plate i ask the waitress to clear it so that the birds don't make a mess out of it.
And when i come back, the whole floor and tables was covered in food, next thing you know the a new waitress comes and spoke rudely that I should cover my food properly and not create a whole mess out of it. After telling her that i have instructed immediate clearing before i left, the answer given is that we are quite busy you know having lots of things to do.
Lucky i took a photo of the great environment during breakfast. There is only one guest seating behind me at the outer area. So conclusion comes in that the manager's attitude spreads throughout the whole hotel.
This should be one and only negative review in trip.com. Push up the attitude and you guys are great!
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点评会员：Guest user （家庭旅游）
发表时间：2024-08-01 00:00
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地铁棕色线Havelock（合乐站）4号出口步行10分钟
前台有中文服务，办理入住以及退房很丝滑。携程上订好没有收按金。酒店卫生干净、每日都有整理打扫房间、房间大小合适不会很小。
酒店挨着新加坡河。晚上在河边散步吹着河风很舒服。
酒店游泳池不大但是胜在人不多、水质干净。
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点评会员：Guest user （家庭旅游）
发表时间：2024-08-01 00:00
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酒店性价比还是不错的，主要是自助早餐加分很多，在外旅行早餐吃的丰富，能有开启一天的能量，房间的床较小，1.1米，小孩加床要加费用，前台也会中文服务，服务意识也比较强，酒店有泳池，总体还不错的！
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点评会员：Guest user （家庭旅游）
发表时间：2024-08-01 00:00
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最爱的开放式的早餐时光很赞哦
泳池印象深刻，是住的酒店中，置办的最温馨的，因为有个小摇篮??啊
房间布局紧凑视野开阔，小而静，睡眠质量很高
前台check in的小姐姐，check out的小哥，办事效率高，点赞??
因为是住的两晚，期间，客房服务人员打扫不会贸然敲门会塞一张卡片询问适宜时间
房价在新加坡算是很不错了，唯一缺点房间小（还好在这样的价格方面我们能体谅），在意的人请谨慎选择。
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点评会员：Guest user （家庭旅游）
发表时间：2024-07-01 00:00
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这是我们第三次入住这个酒店了，距离have lock地铁站有几百米，我们提前买好了不限量的交通卡，出了地铁可以坐一站公交车，直达酒店门口。门口的公交车到China town/Clarke Que/圣淘沙都很方便，转去别的车也很方便。酒店房间挺干净的，打扫很及时，每天还有四瓶饮用水，这个价位在新加坡算是房间不小了，挺不错??
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点评会员：Guest user （Business travelers）
发表时间：2024-06-01 00:00
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Many times been here, always a pleasure. Great gym, pool very nice just maybe a little small
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点评会员：Guest user （Solo travelers）
发表时间：2024-06-01 00:00
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Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional.
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点评会员：Guest user （Family）
发表时间：2024-04-01 00:00
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This is not the first time I have stayed in this hotel. But this time around, its a bit disappointing. The check-in time stated is 2pm. I reached the hotel around 3pm with my son. I was told that the room is not ready yet and was told to wait at the dining area and once the room is ready they will look for me and let me know. At the same time, I was given a coupon for a complimentary drink. When I was at the dining area, I realized that the coupon is only valid for ONE drink. I am upset that the hotel could not afford 2 drinks for me and my son. That is really upsetting. I waited until 3.30pm and no one came. I have to go back to the reception to check if the room is available. Only then did they give me my room key. I am not a petty person but this is not some 2 star or 3 star hotel and I am not expecting this. I am not coming back.
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点评会员：Guest user （Family）
发表时间：2024-02-01 00:00
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Great river view!
Enjoyed the peace by resting at the pool, while kids had a lot fun in the gaming room!
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点评会员：Guest user （Couples）
发表时间：2023-12-01 00:00
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Best in class, warm welcoming receptionist, clean and big rooms
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