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点评会员:美程网住客 (与好友旅游)
发表时间:2024-12-01 00:00
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这是一条真实的优质差评,给到想预订他家的你们一些真实的反馈。以下几个点位劝退你们换个酒店预订吧。
1:房间有噪音,凌晨打电话到前台,简单反馈后前台二话不说就说给我换个房间(所以这个房间肯定已经是经常被投诉,前台甚至不需要到现场,就已经能有直接换房发权限了)视频发给大家看一下,手机录像已经这么吵了,现实得多吵你们自己脑补吧!!
2:凌晨一点多,前台让我换房,让我自己下楼拿房卡,自己换房~要不是声音实在太吵,真不想受着屈辱,还要自己下楼去拿卡!!
3:换的房间一进门一股浓烈的消毒水味道,房间还开着窗户,猜测是客房部为了散味打开的......不过好在没有声音了,太晚了也不想再去和前台多折腾了,就没再反馈。
4:第四点,也就是最让人生气的!!!严重避雷!!我将问题反馈后,酒店给到的答覆是下次过来免费升级!!哈哈哈!!这个处理方式真的是酒店经理给到的吗??下岗吧!!我过来这一次一共就入住七八个小时,下次还会再来你家吗?给你家面子了还要来接受你们这般侮辱吗??
5:第五点,有任何酒店卫生方面需求的家人们直接出门换家酒店。举几个例子:马桶上有纸巾未打扫干净、客房毛巾有黑色的斑点、缝隙到处黄的黑的污渍,被子被套有破损......
总结:卫生极其差、无任何服务、给客人提供有问题房间,遇到投诉无法解决。
ps:最后,整个全程只有携程客服和我致歉了,酒店连最基本的一句致歉都没有~
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点评会员:美程网住客 (商务旅客)
发表时间:2024-11-01 00:00
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这是我有史以来住过最吵的一个酒店,马桶还对着床头,插座还不行,我说换房前台说找个人来看看,就弄了个拖线板,麻烦修修吧用不了几个钱,净化器打开之后跟个拖拉机一样
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点评会员:美程网住客 (Family)
发表时间:2024-09-01 00:00
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The breakfast is delicious and the location is strategic.
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点评会员:美程网住客 (Solo travelers)
发表时间:2024-09-01 00:00
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the receptionists are very professional, they would stand up to greet you and stand up to reply you when you are standing.
the housekeeping staff are efficient and understanding. they would accommodate my daily schedule and avoid disturbing me. they would also give me more water and tissue when they see i need more.
the breakfast buffet is one of the quality sumptuous one i have seen. my favorite is the dim sum. the bun is so fluffy and the filing is so authentic. the staff are quick to tidy up the tables when guests leave. the food is topped up frequently. there are various types of fruits served too. there is also a machine that makes coffee, milk and soy milk.
the room is cozy and i have a great view of the city. i like the lighting that doesn't hurt my eyes when lying on the bed. there are plenty of pillows for me to use.
the hotel is conveniently located to popular tourist attractions and public transport. it is near to the xiamen high speed rail station. outside the hotel are parked many shared bikes.
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点评会员:美程网住客 (商务旅客)
发表时间:2024-09-01 00:00
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厦门地铁文灶站4号出口右转400米即可到达,地点算是相当适当,设备略嫌老旧,但还算干净舒适。入住手续快速,不错!
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