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First of all, we booked the hotel because of the location that is close to the HZMB port. Only few minutes drive away by taxi and 17 min walk away from Xiawan Yejian Snack Street. We requested for a room near the elevator, but upon check-in, the staff said all rooms are fully booked and gave us a room at the 9th floor where there is no elevator, so we had to climb 1 floor of stairs to go to the room (can take elevator to 8th floor). They sent 1 elderly staff to “help” to carry the luggage, but in the end we had to carry them ourselves because we had 2 large luggage and 1 small one. Room is not so clean, the toilet, bathtub, shower, bed, windows were dirty and had marks and dirt on them. Amenities were not complete, the soap and shampoo felt cheap and bad quality. No laundry bag, no tea or coffee or sugar were provided. Only toothbrush & toothpaste, comb, vanity kit, and sandals were provided. The windows in the room kept banging on the walls as wind came so we couldn’t sleep at night, it was very loud banging every few minutes. The staff was not friendly at all, they knew we couldn’t speak Chinese and kept on speaking to us in Chinese without any initiative to take out any translation devices or apps. The breakfast only had very few options so don’t have high expectations.
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