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点评会员：Guest user （Traveling with friends）
发表时间：2025-05-01 00:00
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- 分
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Nice hotel, staff friendly, good location, will come another time
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点评会员：Guest user （Couple）
发表时间：2025-04-01 00:00
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综合评分
- 分
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?拱北口岸新开业?免费停车?双人自助精美下午茶:jiudianfuwuhenhaoxiacihaihuilai
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点评会员：Guest user （Couple）
发表时间：2025-04-01 00:00
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综合评分
- 分
评论等级
Location- not the best as it’s in a residential area.
Smoking/Cleanliness - lots of smoking in main lobby despite no smoking signs EVERYWHERE. Staff didn’t seem to care nor implement anything. I’m allergic and asthmatic so find it very disturbing. My room was ok but the room corridors were bad.
Area- at night, lots of loud residents from nearby buildings hang around outside smoking and loud talking…
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点评会员：Guest user （Family）
发表时间：2025-04-01 00:00
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综合评分
- 分
评论等级
First room has smoke smell and asked for room changed. Breakfast is okay
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点评会员：Guest user （Couple）
发表时间：2025-03-01 00:00
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综合评分
- 分
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The hotel service are not good, is not completely what is customer need, and hotel breakfast are worse, will not booking again
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点评会员：Guest user （Family）
发表时间：2025-03-01 00:00
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综合评分
- 分
评论等级
Very friendly, helpful & proactive services by the management team. Public area is clean, room is spacious.
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点评会员：Guest user （Traveling with friends）
发表时间：2025-03-01 00:00
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综合评分
- 分
评论等级
I booked two rooms for one night through the platform and specifically requested high-floor, non-smoking rooms, emphasizing the importance of cleanliness. The hotel confirmed these requirements. As a first-time guest of your newly opened 2024 property under the Wyndham group, I expected better service quality.
Arrival Experience:
At 5 PM, the hotel entrance was crowded with people smoking, creating a negative first impression. The lobby lighting was dim, and staff appeared inexperienced, as if still in training.
Check-in Issues:
During check-in, the staff assigned one room on 7/F and another on 12/F, despite my explicit request for rooms on the same floor. When questioned, the staff provided unconvincing excuses about room availability and occupancy. This contradicts the confirmation sent via the booking platform.
Unclear Voucher Usage:
The booking included spa vouchers and free afternoon tea perks, but staff failed to explain how to use them. No guidance or written instructions were provided.
Room Condition:
While the rooms initially appeared acceptable, closer inspection revealed damaged facilities, inadequate cleaning (see attached photos), and a lack of maintenance oversight. Notably, a non-smoking room contained an ashtray on the desk—either a contradictory oversight or a misplaced "art piece."
Parking Area Problem:
The B2 parking lobby reeked of urine when we returned at 10 PM. While it is unclear if the hotel is responsible, this issue significantly impacts the experience for self-driving guests.
Conclusion:
As a group of four guests, we found the hotel’s overall performance mediocre. Despite reasonable pricing, the lack of attention to basic service standards, staff training, and facility maintenance makes it difficult to recommend. We hope the management will address these issues promptly.
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