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This review is based on the understanding that this is a five-star hotel with an average nightly rate of approximately 1000 yuan. Consequently, the demand for service and quality is expected to be in line with these prices and standards, as befits the Marriott brand name. The value for money at this hotel is absolutely appalling. The average nightly rate is around 1000 yuan. For this price, one expects a different level of service, a different calibre of amenities, and different conditions.
Firstly, it must be noted that upon my arrival at the hotel, there was no greeting from any concierge. No one opened the taxi door, nor was any assistance offered with luggage to take it to the room by a concierge or any other staff member. The reception staff, while not rude, were merely polite throughout—they were neither friendly nor did they offer a warm welcome, as is customary in hotels of this calibre. To make matters worse, the receptionist did not speak a word of English and had to ask her colleague to handle my inquiries.
We then proceeded to the room. The room was clean and of a considerable size, although the views were terrible—overlooking a sort of ugly grey Chinese residential building surrounded by construction zones, with the accompanying noise. The furniture, somewhat dated and worn by the passage of time, suggests that at some point this hotel did indeed have five stars and a certain prestige. Today, it has clearly seen better days.
Next, we went to look for a restaurant within the establishment for dinner. Although the hotel has several restaurants, during this off-peak season only two or three appear to be open. We went to one on the 29th floor, where we were received in a rather unpleasant manner by two waiters (one man, one woman) with no attentiveness whatsoever. They merely indicated the table. The restaurant was completely empty, with expensive prices. The fact that there were no other diners warned me that it was better not to eat there, as it's obvious that when there aren't many patrons, neither the food is fresh nor the service appropriate. I'm not saying this was necessarily the case, as I didn't experience it—I sat down, saw the menu (presented on an iPad, there was no physical menu),and prices were very high, so I left, of course.
I went down to the second floor where there is a Japanese restaurant. I was similarly poorly received and handed an iPad to look at the prices—again, high prices and no diners. There was a third restaurant, this one located on the first floor, in the lobby. The lobby was icy, with no heating whatsoever. A waitress was neither present nor expected, and there were two dirty tables, likely from someone who had eaten some time before. Needless to say, upon seeing this situation, I left the hotel.
And finally, the breakfast. The breakfast is varied with a wide selection, and there were never any supply issues. However, again, the quality of service was appalling. The wait staff were practically non-existent; there was mostly cleaning personnel circulating, clearing plates from tables. The majority of the dish offerings were geared towards local tastes—many watery rice dishes, some excessively greasy and spicy offerings—with a reduced selection of other dishes more suited to international consumers. Once again, it's a large and varied breakfast typical of a three-star hotel, not a five-star hotel.
My recommendation to all those wishing to visit the city during the winter is to look for another hotel. I imagine that in peak season this hotel may change considerably, but that is not the case at this moment. In fact, my stay was for two nights, and I cancelled immediately after the first night.
See below breakfast and their “cocktail bar” I ended up at.
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