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点评会员：Guest （家庭旅游）
发表时间：2025-11-01 00:00
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这次看演唱会选择了这家希尔顿欢朋，果然没有让我失望，前台小傅耐心的服务让人满意，还送了一张小朋友的早餐券，很是贴心！客房服务的高阿姨给我们免费铺了梳化床，还送了好些水！让我有了宾至如归的感觉，谢谢！
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点评会员：Guest （商务旅客）
发表时间：2025-11-01 00:00
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非常好！出差前两天住的全季和桔子都踩坑了，差点对杭州的酒店失望，第三天果断换到希尔顿来，除了早餐一般般，其他一切皆有保障！都在标准水平内。非常棒！酒店挺新的，杭州住宿里头，欢朋性价比很高了，另外要点名表扬一下前台小杨，因为在西湖那块游玩没赶回来收拾行李，她非常细致地帮忙收拾了行李！太感动了！
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点评会员：Guest （Business traveler）
发表时间：2025-10-01 00:00
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Good service
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点评会员：Guest （家庭旅游）
发表时间：2025-10-01 00:00
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怎么説呢，第二次来了，这次体验感不是很好，电梯间对面的桌子也没有矿泉水了，前台有个戴眼镜小哥，全程冷漠脸，早餐品种也不太丰富，大家可以这个平台选酒店，其他平台看价格，价格差别真的很大，办理入住，説了需要安静，一开始安排的房间还很吵，再也不会来了。
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点评会员：Guest （Couple）
发表时间：2025-09-01 00:00
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Friendly and courteous staff at the front desk, restaurant and room service. Remembered the room service staff, Megan, was always there to greet when we went out in the morning and gave us back a neat and clean room when we came back in the evening.
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点评会员：Guest （Business traveler）
发表时间：2025-04-01 00:00
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Excellent hotel , worth staying here
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点评会员：Guest （Business traveler）
发表时间：2024-10-01 00:00
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The corridor smells smoke cigarette!! One of the staff is rude! The room divider is not sound proof!!
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点评会员：Guest （Family）
发表时间：2024-05-01 00:00
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Convenient location, with subway stop just minutes from the hotel. Drive from the airport was only 20minutes without traffic. Room was clean and modern. Housekeeping was very efficient.
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点评会员：Guest （Solo traveler）
发表时间：2024-05-01 00:00
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Front counter service was alright. They were happy to assist to order on behalf when I needed help with food delivery since the app didn’t work on my phone without a China number. Shower stall smelled of dampness and mildew. Housekeeping lady insisted on cleaning my room everyday, even though my DND sign was on. Still, she did a good job and was friendly all the time so kudos to Ms 秋。The room I was given was opposite a busy crossroads and I couldn’t really rest well on some days with the constant car horns going off (the drivers in Hangzhou are an impatient bunch so the horns were plenty). Even so, the bed was extremely comfy and the room was decent. Towels were clean. Was there for a 2-day concert and it was a straight line 20-min walk to the Olympic Arena.
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点评会员：Guest （Business traveler）
发表时间：2023-09-01 00:00
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I give full mark on the service because the front desk allow us to check in early.
Location is good, the Asia Game stadium and riverside walk is within walking distance. Going around town and tourist spots like west lake is within 30min by DiDi.
Only dissatisfaction I got with this hotel is the gym. I understand not every hotel gym come with weight machines, but can you at least make sure the dumb bells set is a complete with full range of weight, not just 4, 10, 14, 18, 22kg.
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