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点评会员：Guest （商务旅客）
发表时间：2026-02-01 00:00
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入住办理的小男生服务态度非常差，硬件设施也达不到五星级的标准，这样的性价比完全超出超常规的价格，1500人民币住的酒店跟我们国内的是星级水平还不到，建议大家综合选择！
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点评会员：Guest （Business traveler）
发表时间：2025-11-01 00:00
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Hotel is really old… also my room has strong smell coming from toilet. Very disappointing
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点评会员：Guest （商务旅客）
发表时间：2025-11-01 00:00
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环境真心不错，宽敞安静，配备齐全。自助早餐也很丰盛，信价比挺高的
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点评会员：Guest （Traveling with friends）
发表时间：2025-10-01 00:00
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I love the buffet breakfast! It was so good. And the service was amazing, very accommodating and helpful. Love their gym and sauna facilities.
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点评会员：Guest （Business traveler）
发表时间：2025-10-01 00:00
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My recent stay at the Sheraton Hanoi West Hotel was an exceptional experience and left a lasting impression on me as a first-time guest. From the moment I arrived, I was struck by the elegant atmosphere and the warm hospitality that defines the Sheraton brand. The hotel’s location by West Lake provides a peaceful and scenic escape from the busy streets of Hanoi, yet it’s conveniently close to the city center, making it easy to explore the local attractions and cultural landmarks.
The check-in process was smooth and efficient. The staff greeted me with genuine smiles and offered a refreshing welcome drink, which immediately set a positive tone for my stay. Throughout my visit, I found the staff to be attentive, professional, and always ready to assist with any requests, whether it was arranging transportation, offering local restaurant recommendations, or providing information about nearby attractions.
My room exceeded expectations — spacious, clean, and tastefully decorated with a mix of modern comfort and Vietnamese charm. The large windows opened up to a stunning view of West Lake, especially beautiful during sunrise and sunset. The bed was exceptionally comfortable, and the room was well-equipped with everything I needed — a high-quality coffee maker, fast Wi-Fi, and a luxurious bathroom complete with a rain shower and premium toiletries.
Breakfast at the Sheraton Hanoi West was another highlight. The buffet offered a wide selection of both local and international dishes — from fresh pho and tropical fruits to pastries and Western-style eggs and bacon. The quality of the food was excellent, and the service in the restaurant was consistently friendly and attentive. I also appreciated the peaceful lake view from the dining area, which made every morning feel special.
During my stay, I also took advantage of the hotel’s facilities — the fitness center was well-maintained with modern equipment, and the outdoor pool area provided a relaxing environment to unwind after a day of exploring. The lounge and bar areas were elegant and comfortable, perfect for enjoying an evening cocktail or meeting with friends.
Overall, my first stay at Sheraton Hanoi West Hotel was outstanding in every aspect — comfort, service, and atmosphere. It truly felt like a home away from home, and I was impressed by how well the hotel balanced luxury with genuine warmth. I would highly recommend this hotel to both business travelers and tourists looking for a high-quality, relaxing stay in Hanoi. I look forward to returning soon and experiencing the same exceptional hospitality once again.
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点评会员：Guest （家庭旅游）
发表时间：2025-09-01 00:00
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ハノイのトランジットで利用しました。
クラブルームでのカクテルタイムが18时から21时までと3时间もあり、お料理も本当にたくさんありました。
今まで行ったラウンジではトップクラスです。
お酒はセルフサービスで、本当に気楽で楽しめるラウンジです。
朝食も美味しそうなものがたくさんありました。
朝早かったのであまり食べることができなかったので残念です。
朝食の1回目に入れてくれるカプチーノがとても美味しくておかわりしましたが、2回目は入れ方が违ったもので残念でした。
また泊まりたいホテルです。
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点评会员：Guest （Business traveler）
发表时间：2025-09-01 00:00
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感觉比国内的喜来登还是要差一点
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点评会员：Guest （Business traveler）
发表时间：2025-08-01 00:00
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房间卫生很好，酒店服务不错
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点评会员：Guest （独自旅游）
发表时间：2025-08-01 00:00
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环境不错，卫生很干净，早餐有我最喜欢的越南米粉，就是房间的淋浴没有移动喷头，浴缸里面有移动的淋浴喷头，但是是坏的。
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点评会员：Guest （商务旅客）
发表时间：2025-08-01 00:00
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房间相对来说干净整洁，离市区有一点距离，对比国内酒店价格相对高点，可能加收税费的关系。可能是现在比较多工厂设定在越南，整体价格都上涨了
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