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点评会员:美程网住客 (Business traveler)
发表时间:2026-02-01 00:00
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Great place to stay, good facilities as well, staffs were friendly and helpful
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点评会员:美程网住客 (Couple)
发表时间:2026-02-01 00:00
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I love staying here. The customer service is excellent. I requested a room upgrade with a sea view for our anniversary, and the staff handled it with such good attitude and kindness. They also surprised us with a complimentary anniversary decoration, which made our stay extra special. The room was clean, neat, and very comfortable. Overall, a wonderful experience.
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点评会员:美程网住客 (Couple)
发表时间:2026-01-01 00:00
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综合评分
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Friendly service from front desk to F & B. Room was in good condition. Sure, we will coming back again.
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点评会员:美程网住客 (Traveling with friends)
发表时间:2026-01-01 00:00
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Wonderful stay at Hyatt Regency Kuantan Resort! Beautiful beachfront location, spacious and clean rooms, great facilities, and delicious breakfast. The staff were friendly and attentive, making the experience even better. Perfect place for a relaxing getaway—highly recommended!
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点评会员:美程网住客 (Family)
发表时间:2026-01-01 00:00
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Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
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