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评论等级美程回复：Thank you for taking the time to share your feedback. I’m very sorry for the experience you described. Our pool was closed by the Health Department, and I understand how disappointing that is for our guests. You stayed with us for two nights, and I’m very sorry to hear about the concerns you mentioned. Regarding the issue in the elevator, we did not receive any report from you or from any other guest during your stay. If we had been notified, our team would have addressed it immediately. I’m sorry to hear you didn’t enjoy the breakfast. We take a lot of pride in offering one of the best hot breakfasts in Council Bluffs, and many guests enjoy the variety we provide each morning.If at any point you were not satisfied, you were welcome to request an early check?out, and we would have been happy to refund the remaining nights. We always want our guests to feel comfortable and taken care of during their stay.Warm regards,Neil Seth
评论等级美程回复：Thank you for the feedback. I am sorry to hear about your sticky balcony, that is not the standard we hope to maintain. Thank you for mentioning the breakfast buffet, we are proud of what we offer. Best regards,Karin JongmanGeneral Manager
评论等级美程回复：Dear Valued Guest,Greetings from The Westin Desaru Coast Resort.Thank you very much for taking the time to share your outstanding review following your recent stay with us. We are delighted to know that you enjoyed your beach front resort retreat and appreciated our oasis-style pools, infinity pool, beach activities, and breakfast spread.Your perfect ratings across amenities, cleanliness, surroundings, and service are truly rewarding for our entire team. It is wonderful to hear that the overall experience met your expectations and provided a relaxing and enjoyable getaway.We sincerely appreciate your kind support and hope to have the pleasure of welcoming you back again soon for another refreshing and memorable stay with us.Be well,Evelyn JayarajLoyalty Team
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评论等级美程回复：Dear KathrinCastro,Thank you for sharing your wonderful experience with us. I’m delighted to hear that your family had such a comfortable and enjoyable stay, and I truly appreciate your kind recognition of Sahara, Shikin, Cece, and the rest of our team.I’m sorry for the waiting time at Mix Lounge, and we’ll work on improving the speed of service. I’m also glad our team managed to locate your daughter’s smartwatch and arrange its return quickly.Thank you again for choosing us. We look forward to welcoming you and your family back soon.Warm regards,Karin JongmanGeneral Manager
评论等级美程回复：尊敬的宾客，非常抱歉这次入住给您带来了非常不好的体验！您反馈的下水道异味、停车拥挤及临街噪音问题，我们已经高度重视并立即安排了专项排查和整改。我们会加强管道维护与通风系统升级，优化停车管理，并为临街客房配备更优质的隔音设施。感谢您的坦诚反馈，这对我们至关重要，期待能有机会再次为您服务，向您证明我们的改进。
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评论等级美程回复：「邂逅千年诗画云阳，逸享蓝湾惬意时光」尊敬的宾客您好！非常感谢您选择入住，也很高兴酒店设施能让您满意。对于您反馈的停车不便问题，我们深表歉意，因当日有大型宴会导致车位紧张，给您带来不好的体验我们深感抱歉。我们已高度重视，并会优化停车管理方案，优先保障住店客人的停车需求，努力为大家提供更舒心的入住环境。再次感谢您的真诚建议，期待您的再次光临，祝您生活愉快！
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评论等级美程回复：亲爱的duwq，感谢您分享您的入住经验。我们对于您在入住时的等待时间及设施的状况感到遗憾。我们将持续努力改善服务质量，以确保所有客人都能享有更好的体验。此致，最诚挚的问候，Atta El Dessouky总经理
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评论等级美程回复：尊敬的客人，您好！感谢您选择入住并给予我们如此用心的好评！很高兴得知您和孩子在三峡度过了一段愉快的时光。我们始终致力于为家庭出游的客人提供便捷舒适的体验——从免费停车、周边景区讯息谘询，到亲子家庭重视的洁净布草与安心环境，都是我们关注的重点。特别开心您喜欢为您升级的湖景房，希望窗外的山水画卷为您的旅途增添了惬意。前台小伙伴和整个团队收到您的肯定都备受鼓舞，我们会继续保持热情周到的服务。早餐也在持续推出新菜品，期待下次再带家人来品嚐哦！祝您和家人生活愉快，期待重逢！
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评论等级美程回复：Dear Valued Guest,Thank you very much for your kind words. We are delighted to know that you found An Lam Retreats Saigon River to be a perfect place to relax and enjoy life.We also truly appreciate you sharing the lovely photos, it means a lot to us and beautifully captures the spirit of the retreat.We look forward to welcoming you back for another peaceful and memorable stay.Warm regards,Resort Management TeamAn Lam Retreats Saigon River
评论等级美程回复：Thank you for staying with us! We are truly happy to hear you enjoyed your stay with us!We look forward to welcoming you back in the future!
评论等级美程回复：We appreciate you for your kind words and will ensure the sentiments are passed on! Thank you for staying with us and we look forward to welcoming you back!
