评论等级美程回复：Hello, I am so happy to see that you had a perfect stay with us recently. Thank you very much for taking out the time to let us know how much you enjoyed your stay and for choosing us for future stays as well. We look forward to your return!
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评论等级美程回复：Dear Anwww,Thank you for taking the time to share your feedback following your stay at EQ Kuala Lumpur. We are delighted to hear that you enjoyed every aspect of your stay, from the comfort of your room to our breakfast offerings.We are especially pleased that our infinity and wellness pools were highlights of your visit. Your kind words will be shared with the team, and I am sure they will be encouraged to continue providing memorable experiences for our guests.We look forward to welcoming you back to EQ Kuala Lumpur for another exceptional stay in the future.Warm regardsJustin LeeGeneral Manager
评论等级美程回复：Dear Valued Guest,Thank you very much for your wonderful review. I am truly pleased to know that you had such an enjoyable stay with us. It is gratifying to hear that you found our hotel to be clean, comfortable, and excellent value for money. Since our renovation, we have remained committed to maintaining high standards, and your comments affirm our efforts.I am especially delighted that you enjoyed the views from our 51st floor bar. The Kuala Lumpur skyline, with the Petronas Towers just across from us, is indeed a spectacular sight. I am also glad you were able to relax and make full use of our facilities on the 29th floor.Thank you again for choosing to stay with us. We look forward to welcoming you back in the near future.Warm regards,Justin LeeGeneral Manager
评论等级美程回复：Dear Guest,We are concerned to read your comments and take this matter very seriously. Please accept our sincere apologies for the frustration you have experienced.We would appreciate the opportunity to review this thoroughly, particularly regarding the refund for your extended stay and the communication you received from our Front Desk team. Kindly contact us directly and provide your stay details along with any supporting information, so we may investigate and clarify the situation with the team as soon as possible.We are committed to resolving this matter fairly and transparently and look forward to assisting you.Warm regards,Justin LeeGeneral Manager
评论等级美程回复：Dear Valued Guest,Thank you for sharing such generous feedback following your stay at EQ Kuala Lumpur. We are thrilled to hear that our team made your experience memorable from the moment you arrived, with thoughtful touches such as greeting you in Chinese and assisting with your luggage throughout your stay.It is wonderful to know that you enjoyed your room and the stunning view of the Petronas Twin Towers. Your kind words will be shared with the team, and I am certain they will be encouraged to continue delivering exceptional service to all our guests.We look forward to welcoming you back to EQ Kuala Lumpur for another unforgettable stay.Warm regardsJustin LeeGeneral Manager
评论等级美程回复：Thank you very much for sharing your feedback. We are pleased to know that you found the hotel clean, enjoyed the friendliness of our staff, appreciated our walkable location, and loved the breakfast. We truly value your comments and look forward to welcoming you again on your next visit.
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评论等级美程回复：非常感谢您对我们旅店的喜爱与高度评价！能成为您这趟旅程中最喜欢的一家旅店，我们真的感到非常荣幸??也很开心因为满意而能再多陪伴您一晚。前台同仁能在服务与旅游建议上帮助到您，并且能以中文顺利沟通，对我们来说是最大的鼓励。感谢您推荐给身边的朋友们，我们由衷期待未来能再次迎接您的入住，祝您一切顺心、旅途愉快！
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评论等级美程回复：Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the condition of your room, as cleanliness and proper preparation are fundamental to our service standards. I will ensure that your comments regarding the housekeeping staff's communication skills are addressed. I appreciate your positive remarks about our dining options and the facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Atta El Dessouky General Manager
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