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2nd time staying in the level rooms, room 233 ground level partial golf course view. Walk in shower, bath, 2 sinks, walk in wardrobe, safe, kettle. Free access to the lounge, beers, wines, spirts all named brands, snacks 11-9pm. Heated pools, loads of seating. Breakfast nice, not full English, more continental /British. Overall great staff, some jobsworths in the lounge telling people you can only drink those drinks whilst seated in the lounge. Only downfall is there's nowhere to buy snacks, drinks for the room, no shops close by. Overall a great stay
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For a 5 star hotel, the conditions are shocking. The place was built in 2006 and it would appear to real maintenance has been done. We were in a Junior Suite spending €1,600 and the furnishes were terrible. No thing to sit and right at. A shelf screwed to the wall. A shabby cabinet with the mini fridge and to hold the television. No bedside cabinets, and tables that were dated and unsuitable for a suite. The table holding the Nespresso machine, totally unsuitable. The only thing about the bedroom area was the decent bed and sofa. The dressing room was shockingly outdated as was the bathroom with the cistern running permanently. The cleaning was totally inadequate. The bath wasn’t used and covered in dust. The bedroom wasn’t dusted properly. The outside terrace wasn’t cleaned and the state of the stonework showing reinforcement rods. In addition with no outside security anyone from outside could walk in through the golf area, up the stairs and access the terrace over the low wall. No consideration has been made to secure this and adjacent terraces. I have stayed in many Meliá properties and would say Benidorm Melia is in a much better state. Better Level lounge and exclusive terrace area, snacks and better service. So in short I would not recommend Melia Villaitana and would certainly not be returning as it is one of my worst experiences of Melia and having staying in many 5 stat and 4 star hotels in the area in Denia, Altea and Benidorm, they are far better. My answer to you would be the hotel needs to close and totally refurbish to live up to 5 star standard.
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