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点评会员：Guest （Couple）
发表时间：2026-01-01 00:00
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Booked this hotel for my birthday on the 1st Jan 26, the staff were very nice and the hotel too are absolutely amazing and very clean, will return again soon.
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点评会员：Guest （Solo traveler）
发表时间：2026-01-01 00:00
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Overall it was a decent stay! But since this hotel is a reputable brand, some small details to improve would be that 1) soundproofing is not the best. You can hear your neighbours talking from inside your room. 2) The toilet flush was a little too intense, water will splatter when you flush. 3) The person who did the check-in for me was clearly untrained, he could not find my reservation, could not answer simple questions about the morning buffet such as the price of it. Thankfully, he was able to ask a colleague who was clearly more experienced and resolved the issues immediately. He also did not give me instructions on where the guest lift was. I ended up taking the wrong lift. I hope that Parkroyal can ensure that all their Check in staff are trained adequately before leaving them at the reception.
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点评会员：Guest （家庭旅游）
发表时间：2026-01-01 00:00
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酒店地理位置方便，工作人员服务很好，酒店房间乾净企理，早餐丰富。
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点评会员：Guest （家庭旅游）
发表时间：2026-01-01 00:00
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位置简直不要太方便，就在pavilion附近，服务也还好，设备很好，很新，总体还是很满意的。生日还给准备了蛋糕和装饰，很贴心。
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点评会员：Guest （与好友旅游）
发表时间：2026-01-01 00:00
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体验感较差，客服响应很慢。入住后第二天发现房间窗帘边角落有上个客人留下的衣物，要求客房上来查看拿走，説马上来，其实等了半个多小时都不来。游泳池也很脏，游泳后腿部过敏严重。
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点评会员：Guest （家庭旅游）
发表时间：2026-01-01 00:00
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酒店地理位置出色，对面有金河广场，旁边有乐天广场和亚罗街。柏威年也不远。酒店特色绿植也丰富。但是5楼平层侧面有很大的中央空调的噪音，酒店很人性化的给换了房间。早餐丰富，总体满意～
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点评会员：Guest （其他）
发表时间：2026-01-01 00:00
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酒店位置和服务都不错，客房服务人员有礼貌，房间打扫很整洁乾净。
但有一点挺让人膈应的：
在订房时显示房型为“豪华特大床客房 1-21层”，但办理入住时前台问要不要加钱升级房型，升级后房间更大，景观更好。
本着酒店房间只是晚上回来休息的想法拒绝了升房，没想到分到的房型在4层（如图所示的位置），窗外被绿植和铁网挡了个严严实实，且正对轨道，噪音非常大！房间里潮味很重，想开窗通风又被噪音劝退。
是不是加钱升房才可以住到高层没有遮挡没有噪音的房间，但在订房时却并没有进行高层和低层的区分，花了一样的价钱预订了，却有人可以分到高层有人只能分到有噪音的低层，很不公平，前台建议加钱升房也有强买强卖之嫌。
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点评会员：Guest （Family）
发表时间：2025-12-01 00:00
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Hotel is good but the room a bit small due to its design. It is okay if you have a small luggage and not a lot. Food variety was good for breakfast. Location is nearby to Bukit Bintang area including Pavilion, Lot 10 and foods.
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点评会员：Guest （Solo traveler）
发表时间：2025-12-01 00:00
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1)Location is very strategic for foreign travel which would like to be in the heart of KL.
2) Affordable price
3) Small complaint I have is there is a window at the toilet and bathroom areas which I am not sure if the thin black blind or the window itself is tinted well. Privacy will going to the toilet is a big worry.
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点评会员：Guest （Family）
发表时间：2025-12-01 00:00
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Hotel location is good and within walking distance to lot 10,pavilion mall , Sfarhill, famous jalan alor street
Check in process was smoothly and hotel room was re schedule to better view floor when request for a room which can view countdown firework at Trx on 31 Dec 2025
Ausome services and good spread of buffet breakfest
A pie from hotel to welcome 2026
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