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点评会员：Guest （家庭旅游）
发表时间：2026-02-01 00:00
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酒店服务很好，房屋设施也不错。只是第二天有只蟑螂??，虽然东南亚国家很常见，但毕竟算豪华酒店还是需要注意。小童设施很好，小朋友玩的很开心，地理位置超好，对面有711，双子塔商圈步行就可以到～
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点评会员：Guest （情侣）
发表时间：2026-02-01 00:00
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所有中国人、华人，不要住这个酒店
前台对于中国人华人非常不友好，甚至于厌烦
这还是在（用美国护照的情况下）
晚上回酒店房卡消磁了，上下电梯3次都没有解决，第四次叫前台一起上去，第四次从告知前台到房间门口前台一句话没説，电梯也不帮忙挡开了门直接就出去了，到了房间门口就开始打电话，至少跟门口蹲了半个小时，我説你把当值mod叫过来，她説：知道了！上非常不耐烦的语气，***你酒店门开不开冲我撒什么气?又过了5分钟我説还没来么?回话都不回了，直接无视，后来来了个印度主管（mod都不是）告诉我叫工程修完了是门禁有问题，説明天给我解决方案，第二天联系酒店，告诉我昨天那个印度人病了，不知道什么情况，**真的太**了，全程是纯英文沟通，不存在任何听不懂听不清的情况
酒店老的**，入住就开始推荐餐饮项目，也不帮忙拿行李，0服务，后来给了个积分赔偿，结果后来携程联系他们又不认了，真是太狠了
之前在北京因为和万丽有合作，所以有客户之类的一直住王府井万丽，体验非常好，这家万丽建议不要选了
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点评会员：Guest （家庭旅游）
发表时间：2026-01-01 00:00
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老牌的酒店，位置不错，附近食阁方便，对面榴莲市场值得一试。房间设施稍微老化，大马路边晚上噪音有点大。景点商超步行可达。
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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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All are nice , our accommodation facing kl tower. Swimming pool are very crowded during weekend. Please expect the crowded and no place to hang out
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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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We really enjoyed our stay at this hotel. The staff were welcoming and attentive, making us feel at home. The room was comfortable and well maintained. Would definitely consider staying again.
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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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Very clean, nice view, staff super friendly, management room service action very fast. Very recommended. Surely will repeat
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点评会员：Guest （Couple）
发表时间：2026-01-01 00:00
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i was very disappointed with the cleanliness and got rashes all over body! i couldn’t expect the dirtiness comes from the 5 star hotel like Renaissance and please upgrade your customer service skills on handling case
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点评会员：Guest （Business traveler）
发表时间：2026-01-01 00:00
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This is my first time really disappointed towards Marriott Renaissance hotel brand. I really wanted to give positive feedback but I just couldn’t this time.
I checked in midnight after 17.5 long haul flight. I was being told that my booked king size room was full. The hotel reception can only offer me twin bedroom with breakfast instead. With business meeting starts 09:00am, I had to accept this and I simply just wanted to shower and rest on the bed soon. So check in experience was bad due to not able to stay at the booked room type and felt bad that the twin-bedroom was the only option offered to me.
As my hotel staying purpose was just for my business trip, I talked to myself that I just needed to get on with it.
However, I was caught by surprise for the “sound pollution”.
Despite located on the floor 21, the street sounds (motorbikes and scooters’s engine exhaust and beeping sounds) were constant because the room window’s sound proof function is close to nothing.
And the wall between the rooms is thin. Next door family suit’s child’s unsettling sounds added noises onto the night sleeps. I felt bad for the family suit’s parents as I suspected the street noises woke their child’s night time sleep.
The hotel room provided ear plugs. However, it really doesn’t stop the noises. The noise pollution level was bad.
My past experience with Marriott & Renaissance hotel branches experiences and my own personal expectations are
(1) if room was over booked and the hotel was aware that guest was staying for business trip purpose, the hotel will provide upgrade or other hotel services (reduced cost together with other offering) and ensuring the room is at the quieter side.
(2) if the hotel is right next to busy road, the hotel will ensure Window’s soundproof function.
However, it was not the case for this Renaissance Kuala Lumpur Hotel.
Sadly, it was negative for my staying experience. And hopefully, the hotel could improve the sound pollution situation from building facilities perspectives in the near future instead of a pair of ear plugs.
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点评会员：Guest （Couple）
发表时间：2026-01-01 00:00
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Renaissance hotel kl is located in the heart of city centre KL.Very convenient to go visiting KL ,LRT station “Bukit Nanss”is in front of hotel.Check in very fast and staffs are helpful and friendly.they upgrade my room to suite with some decoration happy birthday.Room is big ,comfortable and quiet.The pool is big and is fun for adult guests and children too.will stay again next time.
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点评会员：Guest （家庭旅游）
发表时间：2026-01-01 00:00
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地理位置很不错，楼下走几步就到双子塔了，4楼的小童游乐设施和泳池麻雀虽小五脏俱全，整体服务还算满意。
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