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点评会员：Guest （Other）
发表时间：2026-02-01 00:00
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The design of this building is fabulous! The staff are great. The room was very comfortable and breakfast had lots of choices.
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点评会员：Guest （其他）
发表时间：2026-01-01 00:00
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Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself.
The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.
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点评会员：Guest （独自旅游）
发表时间：2026-01-01 00:00
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The location is acceptable, but unfortunately that is where the positives end.
In-room Wi-Fi is virtually unusable, functioning properly only near the reception area. The room itself is extremely basic and offers limited comfort.
Sound insulation is exceptionally poor. Due to jet lag, I fell asleep around 3 a.m., only to be woken around 6 a.m. by clearly audible conversations and knocking noises from adjacent rooms. The situation was further worsened by a linen room located directly outside the door, with frequent staff movement.
Breakfast is scheduled to close at 10:00. When entering the breakfast area at approximately 9:50, I was informed of the closing time via a phone translation app. While the policy itself is understandable, the interaction conveyed a clear sense that late-arriving guests were not particularly welcome, which detracted from the overall service experience.
At 9:00 a.m., despite the room clearly not being extended, housekeeping knocked to ask whether cleaning was required—an interaction whose purpose is difficult to justify.
Overall, the hotel shows notable deficiencies in soundproofing, internet reliability, and guest-oriented service awareness. It is not a suitable choice for travelers who value rest or basic comfort.
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点评会员：Guest （Other）
发表时间：2026-01-01 00:00
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Clean corner room, beautiful view. The staff were uniformly friendly & informative
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点评会员：Guest （Other）
发表时间：2026-01-01 00:00
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My only less than 100% satisfaction comment would be that I had a difficult time regulating the room temperature. Very satisfied eith the service here.
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点评会员：Guest （其他）
发表时间：2026-01-01 00:00
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The hotel was nicely located with easy access to restaurants, and shops. The staff was super friendly, and the restaurant had great food, fish, wine, etc. What I do not agree is the price. I think the place is too expensive for the quality of the room. I had stayed in other hotels in Puerto Natales, and the rooms are nicer than those in this hotel. Again, the staff was great, the food in the restaurant was really good, but the price per night ($300+ USD) is not justified.
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点评会员：Guest （其他）
发表时间：2025-12-01 00:00
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I enjoyed everything except the hotel restaurant, when the restaurant manager said some of the menu is off because I was there late (still 2 hours before closing time).
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点评会员：Guest （情侣）
发表时间：2025-12-01 00:00
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Tiny room with ancient and bad plumbing. Barely any space for our bags. Price charged by ******* was significantly higher than the rates being offered directly at the hotel.
Breakfast was terrible. Staff were ok - not very friendly or well trained.
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点评会员：Guest （其他）
发表时间：2025-12-01 00:00
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Room was not equipped with anything. No face towels , soap, lotion. Sheets were dirty. Room was not cleaned the entire day until we told them in the evening . Food was stale . Overall , disappointed with the entire stay.
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点评会员：Guest （Other）
发表时间：2025-11-01 00:00
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The hotel has a really cool look to it. Great location very comfortable beds and awesome views.
The spa area is really nice as well.
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