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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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Excellent customer service, staffs are well trained and kind. Beautiful location and the best yara river city view
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点评会员：Guest （Business traveler）
发表时间：2026-01-01 00:00
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Location is good otherwise hotel is not good. breakfast is a disaster. Hotel does not offer any facilities and spa is a joke.
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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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Lovely stay. Very much appreciate the kindness and professionalism of all the staff we encountered. We will stay again.
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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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Nice hotel, nice view from the room, stayed on 11th floor, couldn’t get to the top, access only to our floor
No pool, gym small, nothing to entertain teens
Restaurant quite dark , ground floor, no views
Breakfast very average, small selection of pastry/breads
Only scrambled eggs on the buffet (from the box, no good)
Long wait for omelette , chef couldnt keep up with frying eggs
Room service ok, 20 layer lasagne , it’s just a regular lasagne, ?kids go excited for nothing, we couldn’t see 20 layers at all
Will explore other hotels in the area next time
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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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Centralised location. Beautiful surroundings with the Yarra river right next to the building. DFO next door and many different type of restaurants within 2 mins walking distance along the river.
Room is very clean with all essentials. Great view overlook the city and yarra river.
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点评会员：Guest （Couple）
发表时间：2025-12-01 00:00
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I accidentally booked the room for the wrong date. I contacted both the Trip agents and the hotel directly, but neither provided a resolution. Instead, they kept shifting responsibility between each other. It was a very poor experience, especially if you need special assistance and book through third-party apps. In the end, I had to accept the cancellation fee for not showing up.
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点评会员：Guest （Other）
发表时间：2025-12-01 00:00
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圣诞节当天中午，我们在房间休息时，有一位亚裔服务生未经许可直接刷卡进入了我们的房间，没有任何道歉
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点评会员：Guest （Family）
发表时间：2025-12-01 00:00
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We booked a room for three people, but the hotel failed to provide enough amenities for our group; we had to specifically ask to receive the correct amount. Furthermore, there was a persistent, unpleasant odor on every floor, likely due to poorly maintained carpets. Our room also had a foul smell. When we requested a cleaning, the staff simply sprayed air freshener rather than addressing the actual source of the odour. Very disappointing stay for a family.
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点评会员：Guest （家庭旅游）
发表时间：2025-12-01 00:00
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位置方便 服务很好
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点评会员：Guest （独自旅游）
发表时间：2025-12-01 00:00
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酒店很漂亮，装修风格蛮禅意的，南岸散步也很方便
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