评论等级美程回复：Dear Mr Akmal,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the ceiling issue in your initial room and the limited breakfast options. We understand how this may have affected your overall experience and appreciate your patience and understanding while our team assisted with the room relocation and late check-out.Your detailed comments are extremely valuable to us as they help identify areas where we can improve both our facilities and guest services. We are committed to addressing these issues to ensure a smoother and more comfortable stay for our guests in the future.We hope to have the opportunity to welcome you and your wife again and provide a flawless experience that fully meets your expectations.Sincerely,Naqiu RedzuanGuest Relations Manager
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评论等级美程回复：Dear Kim Duy Nguyen,Thank you for taking time to share your experience on your recent stay. We are thrilled to learn that you enjoy your stay with compliment for our hotel. We will definitely share your feedback with our team to keep up our service excellence.We certainly look forward to welcoming you back soonest possible.Sincerely Yours,Thanh NguyenRoom Division Manager
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评论等级美程回复：非常感谢您入住京都威斯汀都酒店，并抽出宝贵时间分享您的入住感想。得知您对客房设施的新颖程度感到满意，也喜欢7楼庭园的散步空间，我们由衷感到高兴。尤其是在秋季，红叶为庭园景观增添了独特的季节之美，使酒店更显迷人风情。能够为您带来这样一段舒适惬意的时光，是我们莫大的荣幸。京都四季皆有不同魅力，诚挚欢迎您再次莅临。我们全体员工衷心期待再次迎接您的到来
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