美程回复:Dear Darkforth, Thank you for taking time to share your experience on your recent stay. We are thrilled to learn that you enjoy your stay with compliment for our hotel. We will definitely share your feedback with our team to keep up our service excellence. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager
美程回复:Dear Mr Tan,Thank you for sharing your feedback with us. We sincerely regret to learn that your recent stay did not meet your expectations.We understand how important comfort is, especially after a late-night arrival, and we truly regret the inconvenience caused by the air-conditioning issue and your experience with the room facilities. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and improvement.Regarding the late check-out request, while extensions are subject to availability, we regret that we were unable to accommodate your request on this occasion.We also appreciate your feedback on the breakfast selection, which has been conveyed to our culinary team for further evaluation.It is certainly disappointing to know that your experience left you with such an impression, as this is not the standard we strive to deliver. We would welcome the opportunity to restore your confidence in us should you consider staying with us again in the future.Sincerely,Naqiu RedzuanGuest Relations Manager