美程回复:Dear KathrinCastro,Thank you for sharing your wonderful experience with us. I’m delighted to hear that your family had such a comfortable and enjoyable stay, and I truly appreciate your kind recognition of Sahara, Shikin, Cece, and the rest of our team.I’m sorry for the waiting time at Mix Lounge, and we’ll work on improving the speed of service. I’m also glad our team managed to locate your daughter’s smartwatch and arrange its return quickly.Thank you again for choosing us. We look forward to welcoming you and your family back soon.Warm regards,Karin JongmanGeneral Manager
美程回复:Thank you for the feedback. I am sorry to hear about your sticky balcony, that is not the standard we hope to maintain. Thank you for mentioning the breakfast buffet, we are proud of what we offer. Best regards,Karin JongmanGeneral Manager
美程回复:We appreciate you for your kind words and will ensure the sentiments are passed on! Thank you for staying with us and we look forward to welcoming you back!
美程回复:Thank you for staying with us! We are truly happy to hear you enjoyed your stay with us!We look forward to welcoming you back in the future!
美程回复:Thank you very much for sharing your feedback. We are pleased to know that you found the hotel clean, enjoyed the friendliness of our staff, appreciated our walkable location, and loved the breakfast. We truly value your comments and look forward to welcoming you again on your next visit.
美程回复:亲爱的duwq,感谢您分享您的入住经验。我们对于您在入住时的等待时间及设施的状况感到遗憾。我们将持续努力改善服务质量,以确保所有客人都能享有更好的体验。此致,最诚挚的问候,Atta El Dessouky总经理
美程回复:Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the condition of your room, as cleanliness and proper preparation are fundamental to our service standards. I will ensure that your comments regarding the housekeeping staff's communication skills are addressed. I appreciate your positive remarks about our dining options and the facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Atta El Dessouky General Manager
美程回复:Thank you for taking the time to share your feedback. I’m very sorry for the experience you described. Our pool was closed by the Health Department, and I understand how disappointing that is for our guests. You stayed with us for two nights, and I’m very sorry to hear about the concerns you mentioned. Regarding the issue in the elevator, we did not receive any report from you or from any other guest during your stay. If we had been notified, our team would have addressed it immediately. I’m sorry to hear you didn’t enjoy the breakfast. We take a lot of pride in offering one of the best hot breakfasts in Council Bluffs, and many guests enjoy the variety we provide each morning.If at any point you were not satisfied, you were welcome to request an early check?out, and we would have been happy to refund the remaining nights. We always want our guests to feel comfortable and taken care of during their stay.Warm regards,Neil Seth