美程回复:Dear Valued GuestThank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and helpful. At the same time, we sincerely apologize for the limited menu selection, early dinner closing time, and the damp smell in the corridors. This is certainly not the standard we aim to provide, and your comments have been shared with our management and maintenance teams for immediate review and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Eastin Grand Hotel Saigon
美程回复:Hi There,Thank you for your wonderful and detailed feedback! We’re delighted that you and your family enjoyed the spacious rooms and the separate setup, making your stay comfortable and convenient. It’s great to hear your daughters had a lovely time as well.We appreciate your comments regarding the car park and signage. Regarding pricing, please note that our rates are competitive in the market and change daily. Your feedback will be passed on to management for review to help us improve the experience for future guests.We’re thrilled overall that you enjoyed your stay and we would love to welcome you and your family back to Rydges World Square on your next visit to Sydney.Warmest Regards,BrookeFront Office Manager
美程回复:Dear Shanqiuchenchen,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the peaceful atmosphere from the moment you arrived.It is truly rewarding to know that you appreciated our service, comfortable and bright rooms, as well as the convenience of our shuttle service and nearby facilities.Your generous comments mean a great deal to us. We look forward to welcoming you again for another pleasant and relaxing stay.Warm regards,Hotel Nikko Saigon