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点评会员：Guest （Family）
发表时间：2026-01-01 00:00
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This hotel left a really good impression and great memories. The room we stayed in had a beautiful view from the window. The breakfast was delicious with a wide variety of choices, and the staff were very friendly and nice.
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点评会员：Guest （Couple）
发表时间：2026-01-01 00:00
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Simply love this hotel. Room is spacious and very clean. Bed is so very comfortable. Breakfast spread is good. Nothing to complain!
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点评会员：Guest （独自旅游）
发表时间：2026-01-01 00:00
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房间很大，整体设施完善，算是比较新的，交通很便利。步行可到附近的商圈和景点。下次过来还会选择这里，性价比很高。
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点评会员：Guest （商务旅客）
发表时间：2026-01-01 00:00
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设施稍微有点旧，总体服务还是不错的，房间也挺大的。出行的话也还可以，对面是商场，走到吉隆坡双塔也不是很远。跨年那天正好有活动
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点评会员：Guest （商务旅客）
发表时间：2026-01-01 00:00
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服务：满意，完全符合预期
衞生：乾净整洁
环境：地理位置好，去各处都很方便
酒店附近就有不少米其林餐厅，也有酒吧、夜市，非常有气感
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点评会员：Guest （与好友旅游）
发表时间：2026-01-01 00:00
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酒店环境很好，服务也很好，设施也很好，热水充足，空调给力，在楼上可以看见对面的跳伞，马路对面是商场和超市。唯一美中不足的是路上的机车声音很大。
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点评会员：Guest （情侣）
发表时间：2026-01-01 00:00
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酒店位置和整体条件都还是不错的，老但整洁和乾净。出门左边就是快铁，三站地就到Pavilion广场，非常方便。
唯一不足的就是早餐的体验和食物比较一般，食物质量不像5星标准、可能因为当天人太多，服务员比较忙。
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点评会员：Guest （Solo traveler）
发表时间：2025-12-01 00:00
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Was given a room at the end of corridor and near LRT, too noisy.
There was a cockroach in aircon. But reception was kind enough to change a different room.
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点评会员：Guest （Traveling with friends）
发表时间：2025-12-01 00:00
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Spacious room with huge king sized bed. The breakfast spread was good. A lot of choices available both local and international. Worth the money. Less than rm500 and breakfast included for 2.highly recommended
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点评会员：Guest （Family）
发表时间：2025-12-01 00:00
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This was my second time staying at Sheraton Imperial Kuala Lumpur. My previous stay was in 2022, during which I experienced poor treatment from the front desk. At that time, I promised myself not to return. However, after three years, I decided to give this hotel another chance and stayed here to celebrate my birthday.
To explain my disappointment in 2022: I had an early morning flight and checked out around 4:00 AM. At that time, I had difficulty booking a Grab because cash payments were not accepted before 6:00 AM, and I was unable to add a credit card to the app. I asked the front desk staff on duty for assistance, but he refused to help. He did not even offer to call a taxi for me. I was left standing there, confused and trying to figure things out on my own. Even the security staff nearby did nothing to assist.
That experience left me extremely frustrated and disappointed with the hotel’s service. However, I did not leave a negative review anywhere, nor did I file a formal complaint at the time — I simply chose to stay silent and move on.
Before my recent stay, I emailed the hotel to inform them that I would be celebrating my birthday during my stay and requested a complimentary birthday amenity — anything, no matter how small — and they confirmed it. Check-in went smoothly. However, when I entered the room, I was surprised to find only a few balloons placed on the bed, with no birthday card at all.
I appreciate the gesture, especially since I clearly mentioned that I would be grateful for anything. However, this does not reflect the standards of a Sheraton, let alone a five-star hotel. I did not ask for a cake or anything excessive, but receiving only balloons without even a greeting card feels underwhelming and below expectations. What was more disappointing was that I later read other guests’ reviews mentioning that they at least received a slice of cake and a greeting card. This made me wonder whether the treatment was inconsistent or even discriminatory.
Regarding the room, I was unable to control the air-conditioning temperature. Even when the AC was turned off, the room remained extremely cold, around 18°C. I eventually contacted the operator at night because it was impossible to sleep in such conditions. A technician came and said there was no issue, suggesting that the cold temperature was due to rainy weather outside. However, when I checked in earlier in the afternoon, it was not raining, and the room was already very cold. This issue persisted until checkout, although it became slightly more tolerable.
The Wi-Fi connection was also very slow, and mobile signal reception inside the hotel was weak. As a result, staying connected to the internet during my stay was quite difficult.
Breakfast was good, with a wide variety of options and good taste. The location is also convenient. The staff were generally okay — not particularly friendly, but not rude either. Still, the service standard should be higher for a Sheraton property.
After two stays, I can say that I am still not satisfied. This may very well be my last time staying here. Paying a high price does not necessarily guarantee good quality.
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